Recent Reviews from AutoNation Ford Torrance

Self involved People

Just bought my 3rd vehicle in a row from Ford. My first 2 were from South Bay Ford, but I chose to buy from AutoNation Torrance this time because the service there is better all around. I worked with salesman Marcus Dancy to get a 2021 Explorer XLT. Both he and the accounts guy Farrukh were very helpful. I work full time and have a baby, so it was very important to me to not take hours at the dealership waiting around. After test driving with Marcus, he was able to do all the rest of the paperwork remotely for me, and I was able to run in and finalize papers quickly and drive home with my new vehicle. I really appreciated how easy they made it for me to get my new ride and I love the vehicle! Very happy with my purchase.

Great customer service by Derick! Thanks for taking care of the truck so well!

Great service but the person helping me named Steven is awful. Never returned my call until I left a voicemail for his boss about my situation. Other than him it was great.

Real friendly and professional

I bought a car at AutoNation and they have been great! 6 months after my purchase they gave me a complimentary pit stop check point report. My car was in great shape and they even washed the car! I highly recommend them!

I took my 3-month-old car in to fix some scratches on the hood expecting professional quality, but I was very disappointed with the results and the customer service. They repainted the hood the wrong color initially and left scratches in the clear coat across the entire hood. The final result was a hood with dark spots and clear coat scratches as well as new scratches to the mirror and bumper. After sending the car back to get the issues corrected they stated there was nothing more they could do despite the scratches still being visible. They also stated that the scratches were from the buffing process, but the reason to buff paint is to remove scratches. We had discussed having a third party fix the issues and they would cover the bill however, once I sent them the bill they stated that they would no longer pay to have the scratches they had made fixed and that there was nothing they could do. Overall I am very disappointed and angered that a business would conduct itself in such a manner. They guaranteed professional results but what I received was garbage that they are no longer willing to address. I am never taking my car back to this establishment and I recommend that neither do you.

Working with Joseph Mistrih was an easy and painless experience at Autonatiion Ford Torrance. He was very helpful with my special order and took the time to explain different options based on my needs. He didn’t pressure and made the entire experience relaxing and enjoyable. He kept me updated throughout the whole waiting process and always informed me of the latest updates with my build. When my special order F150 came in, he continued the great experience of finalizing the paper work and financing. He is a top notch Fleet Sales Manager and I strongly recommend anyone to go see him for the same valued experience that I had.

Very professional very nice thank you Roy for helping me out and thanks to auto nation as well will be back in the future to purchase more cars thanks.

We had a great experience with AutoNation Ford in Torrance. We requested info online on a GLK they had and we were contacted right away by Jenifer Hall. She was really nice, easy to work with and was great at communicating. Everyone we met there was very nice! would certainly buy another car from them.

Salesman Daniel was exceptional and honest. Negotiated a deal over the phone and he kept his end of the bargain. He even help me get additional State funded discount even after the car was purchased. How about that for an AFTER SERVICE. Asked him to assist me for another car for my Son. By the way I bought Mach E from Daniel. Most satisfying purchase.

Experience with the sales person was good. The sales person is very nice and patient. He spent a lot of time to show us all the features and capabilities of the PHEV car and we are pretty much overwhelmed with all the information. We simply cannot absorb all the info in a short period. The experience with finance, however, was not good. While they are nice, they continuously push us to purchase the warranties, which typically are over priced. For instance, for a 3 year free maintenance, it is $1999. For a brand new PHEV car, do I really need more than $600 each year for maintenance? How many oil changes, how many tune-ups, and how many tire rotations do I need each year for a new car?

Great service from Derek and AutoNation Ford Torrance. Work was performed quickly and we are very satisfied with the results. We would definitely recommend the service department based on our experience with Derek and the service team. Thanks again!

I don’t recommend the service department, the service representative never fallow up on my car repairs, parts take more that one month and still waiting. My car was at the dealer for almost a month, just to found the problem. I bring my car back for a noice on the transmisión and after they said was repair, still make the same noise. I won’t recommend this dealer for service.

Here is my problem: I bought a brand new Ford Transit Connect from AutoNation Ford in Torrance. Shortly after I bought it, I noticed there is a rattle, or grinding sound in the dash in the passenger's side (this is obvious when the fan is on 2). I am led to believe this is an easy problem to fix. When I took it to a Ford dealer (not AutoNation as there are none near my location) I was told the sound either could not be heard, or if it could be heard, the sound is "natural". Really? Also, the way to attach the license plate in the front is very shoddy: a screw drilled right into the rubber or plastic bumper. I wouldn't be surprised if it just rattles off someday. I also am not into pink license plate frames that say "drive pink". What?

I bought my Ford Fusion here 6 years ago and bring it to Jesse at the Torrance location for regular maintenance. My Ford has over 96K miles and it still runs perfectly. Thank you Autonation Ford Torrance for taking such good care of my car!

This has been the most satisfying car-buying experience for me and my wife - and we have collectively purchased no less than a dozen vehicles in the past 40 years. The single reason is the dealer, Mr. Joseph Mistrih, who helped us acquire our Mustang Mach-e from the first day we stepped into Torrance Ford. I was immediately impressed by his straightforward manner in allowing me to test-drive readily without any salesman's pitch. He then told us exactly how we needed to order one and to await patiently for its arrival. Above all, he also told us how much exactly we would need to pay ultimately - with no string attached what so ever. Nearly 5 months after we submitted the deposit, the car arrived and Joseph again helped us go through the process to finalize the deal - with exactly the same price he had mentioned in the beginning (plus additional savings due to unexpected promotions)! His attitude was sincere, and his knowledge about the new model was superb. Above all, he strikes us as a genuinely honest person, with everything he told us turning out to be true. We would have no reservation referring our family and friends to AutoNation Ford Torrance - esp. if one wishes to acquire the exciting Mach-e, precisely because Joseph epitomizes what an excellent car dealership in town should be proud of.

Just made our second new car purchase from AutoNation Ford and had a great customer experience. Our sales rep Ron kept us informed as we navigated the Covid-caused delivery delay from the factory. Once it arrived, Ron made sure we were fully checked out on the new features and controls so we could drive off in confidence. His experience helped us choose the right features for our needs and the car sparkled, fully fueled and ready for our road trip.

Just bought our second new ride from these folks. We've always received great care and professionalism. Ron, our Sales Rep was extremely helpful dealing with Covid shipping delays, keeping us informed. His experience helped us choose the best vehicle and options for our travel needs, and the car was perfect, fueled and ready for our road trip. Ron made sure we could use the many new features and controls with confidence. A great customer experience!

Everything at Ford Autonation is easy breezy and done with efficiency and a smile! Derek is super nice and very honest and informative about what my cars needs are and how much the cost is. Great guy! We have been getting our cars here for years and have never had any issue with service! Highly recommend! Ask for Derek!

Our sales person was great nice,but not very knowledgeable regarding trucks, finance manager very Sneaky with his numbers and very misleading so be on high alert... Recommended to have your appraisal in hand your financial loan approved ,Know your interest rate, value of your trade in.. Remember this is still a car dealership its about how much they can get out of YOU!! The prices seem fair double check Kelly blue book..Good luck to all...

The hood latch was broken and they couldn’t fix it.

Where do I begin, I would never recommend taking your car here for service! There customer service is terrible my advisor was named Jesse Jesus and it seems like to me there way to busy to even explain to you what’s has been done with the car. Instead they throw you a receipt and hand you a keys and give your a Mickey mouse half job. I left the other day ago from service and drove it home with a coolant link from the lower radiator hose till I got home and inspected myself. This is ridiculous I never had this issue before. Then I get told “I’m not to sure what your talking about” I work to hard for MY money I could have gone to the mechanic down the street for a better experience! You call yourself professional absolutely not! Stay away!

THE STAFF AT AUTONATION FORD ARE REALLY EASY TO WORK WITH. I WOULD DEFINITELY BUY MY NEXT TRUCK FROM HERE. A+ ALL THE WAY.

Tom Noone has been providing first rate service for two generations of my family, and for several of our Ford products over the past 30 years. It's always a pleasure to work with him.

Service Advisor, Tom Noonan, is excellent. He is friendly, respectful and very competent. High quality service is performed within the estimated time.

Excellent service adviser- Tom Noon. Excellent care of vehicle.

Great customer service!! Takes the time to listen to what your needs for a new car are, as well as treat you as a friend instead of just another customer.

My service representative was thorough, pleasant and provided me the information, understanding and knowledge I needed to make informed decisions. He made me believe it was important to him that I was given enough time and attention to know that my car and I would would be satisfied. And he was right!

Derrek took care of all my issues and worked with my 3rd party warranty company and scheduled the fix needed!

Don't ever purchase from this place. Their used car warranty is not covered by Ford. I called Ford customer relations because I was scheduled for an appointment because my transmission was slipping. They said they could not fix it because they were so backed up. Ford customer relations said they could not do anything because that is autonations own contract which is trash and they wont even honor it. They knew my warranty was only good for 90 days and so they just waited until it expired. They also made a fake edison bill in order to show my residency for their loan company. I dont even have an account with edison. I was outraged I called edison fraud dept and bbb and reported them for that.

Exelente lugar pensé que no se iba a poder pero dieron lo posible x que saliera con troca nueva trataron de negociar para bajar en precio gracias Cristian y Martin x ser amables aunque me tocó dejar mi Ford escape pero valió la pena.

Excellent service! This was my second purchase from The AutoNation Ford Torrance. The people were very friendly and helpful. From the sales reps and the sales manager to the finance manager, everyone was extremely friendly and helpful. The parts department was so nice, that when they heard I purchased a new F-150, they gave me a discount on the merchandize I bought. Friendly people, friendly environment, great deals! I recommend this dealer to everyone.

Jenifer Hall Professional, honest and very helpful. Great customer service. I will be referring.

Dear Ford Torrance I call direct to dealer and operator transfer my call to sale department and Mr. seyed mohsen seyedi get my call. First I ask about mustang Mach e premium Order number: MMA42753 because I saw in your website . Mr. Seyed mohsen seyedi inform me about this car . They ‘re in produce . So he offer me another one mustang Mach e Select one , he send details by email 2021 Ford Mustang Mach-E Select MSRP: $47,435 AutoNation Price: $48,895 Vin: 3FMTK1RM2MMA35480 Stock Number: MMA35480 Exterior: Star White Metallic Tri-Coat Interior: Black Onyx Mileage: 2 I ask him about price and market adjustment , because I don’t want to waste my time to go very far away from my house and the price is over than we talk later . He said the price that show in email . (See pics) . After I make decision , he call me 2-3 times . He told me , I must to show up at dealer . His manager wants to see us. He never mentioned about market adjustment 5000$ . So he sets appointment 1.00 pm. When we arrived , we saw the car mileage is 85 miles I ask him this car is demo or and people test drive , he said this car is transit drive to here. (Very unbelievable because I saw very dirty inside like demo car how I know because I visit many dealer and test drive 4-5 rounds already ) and sticker show 5000$ for market adjustment. We ask him about this he said we can talk. He will help.( in my mind he covered to me again ) but my husband wants car to use , so we decided to buy . We give our information to open finance in during time 1.00pm to 3.00 pm. waiting to check our financial. He asks many documents. Until 3.30 pm he gave detail about price and interest with finance. We saw 5000$ market adjustment . He said his manager want it . He can’t discount . He ask me to talk with his manager . I don’t want to talk anymore . So upset& tried. His manager is so mean never come to talk by himself( another dealer that I visit , the manger is so welcome and try to help like chino hills ,Caruso Ford , Santa Monica Ford ) he is So greedy want 5000$ no negotiable . They treats me like stupid person . Very lie & disappointed to visit this dealer. Thanks Annie

Ford made 2 appointments for a recall and then went to appointment took time off from work and they tell me parts are not in when I arrived. I still don’t have my recall done at this point.

They let me down about 4 years ago this place was awesome Now they have new workers they're so unprofessional they're supposed to send me a ride to pick up my car After all I am giving them my business Spending Top $$! I was told that I was going to have someone pick me up to get my car and I never got a call and when I did call Them was put on hold forever until I just hung up because That's what they were hoping that I would do and I did! Jesse is very unprofessional He is the worst one there! Extremely rude do not know how to deal with customers I do not understand why they have them in the position that he is in he's a liar amongst other things! I will never take my car to them again ever! sad part about it is close to me I'll take my car further away just to have the great service If I'm paying you top dollars I expect Great Service!!

Fast and friendly

If you are looking to get into a new Ford and want he best service in town, you need to see Louis Scarpelli at AutoNation Ford in Torrance. I searched online for for about a month for deals on an F150. I recieved calls and emails from several dealers all of them rushing me and urging me to go see them. If there is one thing I hate is a pushy salesman who is just out to make a buck and not have any interest in the customer. When Louis reached out to me I immediately knew that he was the person I wanted to give my business to. Louis spent several hours with me in the course of two days and never pressured me in any way. He made sure that my experience in buying a new car was a great one. When is came down to closing the deal Louis and his great associate Harold worked very hard to ensure I drove off with the truck I wanted. Thank you Louis and Harold for making it happen for me and my family. You are the best!!!

I got a challenger, the salesperson didn’t told me about issues in car paint, I went two days after I spoke with persons in finance, they were agreed to fix it, I will see if they fix it

After assuring me that the vehicle I was considering had been reserved for me, and after I drove 2 hours to get to the dealership, the sales rep told me I was in competition with another buyer, and that whoever signed first would get the car. Whether this buyer was real or not, I got the distinct impression that I was being played, especially since I was unhappy with the below KBB trade-in amount they were offering for my car. Playing buyers off against each other is an idiotic tactic. I'm not that desperate to buy from double-dealing reprobates. Needless to say, I walked out.

Fast. Easy. Direct and to the point.

Everyone here was terrific especially Roy. He got us the exact van we wanted and at a very fair price. Communication was excellent and the way he worked out every detail in our purchase explaining each step and advising not from a salesperson approach, but rather a personal one felt like a caring family member. We will definitely return as we build our fleet for our growing plumbing company!

I received a recall notice for a transmission shifter .The notice told me to call the dealer so they could verify they had the replacement parts and schedule an appointment. They gave me an appointment, so I made arrangements to change my schedule, get a friend to drop me off, and took the car in. I was the first one there in the morning. They kept the car for 2 hours. I then got a call from them and said they "ran out of parts", that I should come get the car, and they would have to call me when they got the parts to reschedule. On top of that, no apology offered. Just "we don't have the parts so you should get your car and we'll call you next time we have them." At least they said "we'll put your name on the parts when they come in." The "service invoice" I received for this "Non-service" visit also said I was offered and agreed to have them check the tires which was completely fabricated. (Maybe to try to justify on paper a visit that resulted in my inconvenience for receiving no service whatsoever?) I wonder what was the point of scheduling me in the first place? I am pretty surprised that they want feedback for doing nothing after promising to do something. Still waiting for my parts after the recall statement warns "If the driver attempts to shift to park, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park...This could result in unintended vehicle movement increasing the risk of injury or crash." Need I say more????

nice associates fast direct and to the point

I love this Dealer. I trust them with my car. And they are very hospitable.

Good service, professional staff.

Danny and Leo did a great job! They were incredibly helpful and even picked me up from the airport since I’m not local. I would highly recommend them for their customer service. Thanks Danny!

bought my Ranger here and service it here . Erik Duarte always goes above for his customer . Thanks !

Derrek was great. Service was excellent.

Good Service(

Derrick and Team were AMAZING. Thank you for taking care of my battery issues with a quickness. So friendly, so awesome. Thank you again!

They did a great job! They even managed to accommodate me being 90 minutes lates for my appointment. Ended up having a late night at work, which threw off my sleep the night before. Anyway- there was a safety recall on my door locks, so had to have that looked at. But I also had to have them fix the unit that controls the rear camera display, stereo, bluetooth, etc. Was pleasantly surprised that it was only about $600 total, since I had heard nightmares about repairs connected to that display costing a couple grand.

Excellent customer service

My vehicle was held for seven days, but on Thursday the sixth day I called Wayne choir on the progress off the job because I have not had a feedback or a call about it in six days I was there for inform that they were waiting for the part which will arrive in the next day morning and that I will be called when is ready to be picked up and that's what happen was just the fact that there was no feedback all along give me a sense of concern which I thought what's the weather unusual for customer service I didn't like it. Upon close inspection in the cabin the air van close to the steering wheel is sunk in and the frame around the radio that was woke back put back is shaky look like the screws were not put in place the frame for the front license plate it's broken on the left side I need to have it replaced that's not the way it was delivered to the shop but nevertheless I am pleased that the air conditioner compressor is working was it wasn't before and is the reason why I brought it in for repair thank you.

Arrived at the dealer’s service department 40 minutes before they opened on a Saturday. My truck was one of the first vehicles to be moved into a bay. After four hours of waiting in the customer lobby and seeing that only one mechanic was working on the eight vehicles in the inspection bays, I spoke with the service representative about my wait. He told me that, yes, only one mechanic was performing diagnostics but at the same time, they continued to bring in more and more customers. He then explained how they don’t have a lot of workers of Saturday and workers were working on non-standard days, etc, etc. Every Saturday, Autonation ALWAYS has tons of customers so it simply highlighted that Autonation doesn’t really care about the customer experience and figures customers will just deal with the horrible service. Next was the diagnosis. At the 4 ½ hour mark, I was finally told I would need to pay for five hours of labor ($900+) to further diagnosis my truck before they could tell me how much repairs to my emission system. My truck is still under warranty and the repair we’re discussing may actually be covered by the warranty. So after a total of five hours, I had the 30,000 mile service performed on my vehicle and nothing else. With a probably $5000 bill from AUtonation looking in my future, I will be going somewhere else to get better service and pricing. After telling them I would not be moving forward with the $900+ diagnosis, it took more than 60 minutes to wash my truck and give me my bill. TOTAL TIME AT AUTONATION: 6 HOURS (and I was one of the first vehicles in line at the start of the day) The last hour of waiting seemed to be imposed on me because Steven M., the Service Advisor, resented that I thought Autonation should have better service. I highly recommend going to any other place for service.

Awesome service department. Jesse Cisneros and his crew the best.

Tom took care my F150 service appointment with professional customer service. Very fast friendly service. Thanks Tom

I opted to purchase car online submitted all the required documents I even got approved for credit I was waiting for them to send me the documents to sign and heard absolutely nothing from them 3 days later I called the sales man and texted him they said that a sales manager will call me I waited 4 days and contacted them again they told me they were waiting on documents from me? and they car is sold do not waste you time with the dealership. if you do buying from them do not stop hurrahing them until the talk to you. they are a typical car dealership that can not be trusted They will waste your time collect your personal information worst communication I have every experienced

The sales person Roy Leshaw did a great job at the sale point showing me this great ford truck, i have only good things to tell about him, he was in vacations after I purchase the truck and he was willing to continue helping me with some problems that i have with the finance department. that is the down part of this transaction since they took almost 3 weeks to pay the equity from my previous truck that i sold to them. overall great sells person , terrible finance department.

I’m mostly satisfied with my experience. But when I got home and noticed the car I bought didn’t have floor mats, I was a little bummed. I called to ask about them and the rep told me they didn’t replace the floor mats for used vehicles. All cars should come with floor mats. I paid 2,500 the day I bought it... I guess I’ll have to spend more to get my own. Just wanted to come on and lower this rating from 3 to 1. If I could give zero, I would. So, just bought this car a few months ago and the brake system goes out. Which is a huge safety issue. I purchased a warranty through the company and was ensured it would cover things like this. So I get a call and turns out they don’t want to cover it and I will have to pay an additional $1,300 to get this fixed. I’m so mad. Don’t come here. They will tell you what you want to hear just to get a sale.

Steven was a great help!

Auto Nation completed my 9 month search for the right electric vehicle. I love my Mach E! Joseph and the staff were perfect. I was a life long Chevy owner now I am proud to have switched to Ford.

No ahi buen cervicio

I have trusted my vehicle to Tom Noone at AutoNation Ford for more than 20 years. Tom and Ford have always taken great care of my vehicles. Tom goes above and beyond to make sure you get more than the service you need!

We have always had our Ford Fusion serviced at Autonation Ford in Torrance. The service we receive from Jesse Cisneros is always stellar.'Keep up the great work.

Great service!

I was really surprised at the shoddy service I received at the Ford Dealer in Torrance. My old battery had leaked a lot of battery acid --so I went to the Dealer for them to put in a new battery. However, as the attached picture of the new battery shows, the Tech didn't bother to clean off the old acid corrosion-which can still do much damage. I took the car back, complained and they cleaned the battery but I got the feeling I was bothering them by asking them to do it. I went to the dealer in Torrance because I wanted quality service--but certainly didn't get it there on this occasion.

The maintenance service was excellent. Jesse Cisneros was quite attentive to the maintenance needs my Ford Explorer requires. Jesse was a very professional and pleasant service advisor. The shuttle service was also very convenient in giving me a ride home after dropping of my Explorer for me to wait at home rather than in the service waiting room and then giving me a ride back to the dealership after the service maintenance was completed. That was very helpful. Thank you for a great service.

For the first time I found a part that was less expensive at the dealer then from Amazon, going to check this dealer more often

GET JOSEPH. He is honest, forward, so easy going, funny, and really understands each car and everything you need to know about it. My family has purchased all our ford cars from him and we have never been let down. ASK FOR JOSEPH.

Tom Noone in service is one of the most helpful people at this dealer! He's most knowledgeable and he has worked for Ford for ever!

So far so good. Tom Noone ordered parts about a week ago and called me when they arrived and truck had rt side of cat conv replaced and oil change by 3:30. Truck was in better shape when it was returned as it had been washed. Little wait time to pick it up too.

Thomas was able to help me with servicing both of my vehicles in a quick manner eventhough I was alte to my appoint. Really happy with the quick and friendly service. Made my military transition to Los Angeles a bit easier.

Excellent service, communication and customer care. They offered and took me home in their transport van. Service only took a few hours. They even washed my car afterward.

Can dealerships truly be trusted? Here is my experience with AutoNation Torrance. I had been searching and located a Ford F-150 (VIN : 1FTEW1CP2HKD89274) through cargurus at this location. After the sales associate questioned whether I was looking at the same vehicle he had in his inventory, his response was: Jaime, indeed we checked cargurus and you are right the truck shows a different price then in our inventory, however there is also a disclaimer notice at the cargurus website with the following information. ...Disclaimer... In other words that is a price error that you saw at their website, we just received this vehicle yesterday as a trade, our selling price is the price I've send you at your email Jaime. Let me know if there is anything else I can do for you. My reply: No thank you. Auto Nation prides itself on a no haggle guarantee but when you realize that your vehicle is not priced to your satisfaction on a third party website that you contract with to bring in new business, you conveniently "disclaim" it away. In essence, the public can never have the confidence that the listed price will be honored. AutoNation will always have the benefit of stating it was just a pricing error. I wonder how many times this happens? One wonders why the auto industry has such a bad reputation for shady practices of bait and switch, high pressure negotiation etc. The fact that you have just received the truck as a trade in is irrelevant to the price being listed at one price and another at the actual dealership. AutoNation no haggle guarantee is correct. There is no haggling when the price is not right for the dealership. As a courtesy to you and AutoNation, this email will be posted today on social media so that everyone is aware of this pricing error. The last thing we would want is for AutoNation to have possible customers interested in a vehicle that is not priced correctly for AutoNation. Have a great profitable weekend. Update: AutoNation has changed its pricing on cargurus. You are welcome.

Good experience with customer service In the service department with Derrek

I had a happy time there selling & buying my cars— experienced, warm, patient guys helped me a lot! Steven is so big guy to introduce me in very details; George is a skillful manager.... They are high active and kind!

Brought my Expedition in for its 60,000 mile service. The service tech Steven Marroquin was exceptional. They got everything taken care of, washed my car and also fixed a humming sound my A/C was making. (A piece of paper had gotten sucked up into the fan). I waited in the service area while they worked and was able to use the Guest WiFi to get some of my own work done. Very happy with the service, and the whole experience!

Just went for my first oil change on the new car. In and out with no hassle in an hour and a half with a added washed car.

Leo and Yanni gave us first class service from working out the price on the Ranger and with all our questions. Ford Corp. Should know that these guys represented the company in away that has won my trust and I would recommend all to give them an opportunity when investing in a vehicle

They sold me a supposed certified pre-owned vehicle. the battery was dead the day after I bought it. They told me to buy a new one and they would reimburse me. They never did. Finally Ford customer care tried to get them to pay me but that didn't happen so they sent me MasterCard that could only be used for purchases. I don't consider that reimbursing me for my battery and it took three full months to get that stupid card. Now I have to go buy things which is not what I wanted to do. the day after I got the new battery the car was making a noise and it turned out to be the fan in the big battery. My car was in the shop for a month. So much for the 12-month warranty when a month of that is spent in the shop. Ford sucks and AutoNation sucks more.

Joseph M and the team at AutoNation were responsive and helpful is ordering and delivering my MustangMachE. Awesome vehicle, great experience

Jose was responsive, communicative and helpful. Our car was ready when he said it would be finished by. Overall appreciated the more attentive service we received, unlike other dealerships or reps from the same from the same dealer.

Worst place on the planet

My car was under warranty that's the only reason I went to the dealership, they are not so good when it comes to customer satisfaction. my vehicle wouldn't start, it took them almost two weeks to fix the problem and I didn't even get a phone call when it was done, I had been checking periodically and just happened to find out my vehicle was ready to be picked up!

First impressions they say are lasting impressions. I had a horrible first impression (I had never been treated this bad before especially my experience with the shuttle driver). The service advisor that attended to me initially was horrible and the shuttle driver that took me home was very unprofessional. When I went back in to pick up my vehicle, I complained to a manager about the way I was treated by the service advisor and the driver and he apologized and gave me a discount. I am going to leave it at 2 stars until I visit for another service.

Bought my car from Auto Nation Torrance CASH TRANSACTION in January. I still have not received the title to my vehicle. The tags expired in April and nothing. Now we are in June, I'm afraid to drive the vehicle because the tags are past due. The representative was to call me on Friday as suck luck no call. I've called the DMW desk no reply back. Go somewhere else to purchase your car. Still awaiting for the end results. Consumer service is key. Apparently Auto Nation doesn't believe in customer satisfaction. #MikeJacksonCEO

Auto nation is the best place if your trying to get a car. Thanks for all the help auto nation!

Great experience buying my F-150 at Autonation Ford in Torrance. Irene was absolutely great to work with. No pressure, and helped me find the exact right truck for what I was looking for at the price I wanted. Really happy that I came here.

Excellent service, friendly customer service I'm both sales and finance.

time for 30K miles Service and was done in time Completely satisfied ????

Bought a 2016 Shelby GT350 from these guys. Not only did they arrive there an hour early to accommodate us going on vacation, but got us a killer deal on an extended warranty for my baby. Thank you guys so much from my family to you.

Get the job done on time and nice and friendly service writer.

Good experience. Everyone is very nice.

Marcus did an excellent job with my recent purchase. Helping me find my perfect SUV, please see Marcus for any of your future vehicle purchases. All I have to say is thank you for your excellent service.

I have been dealing with Tom for quite a few years now and it has been a pleasure. He answers all my questions and works to keep my vehicle in top shape. I would recommend him and this dealership for good service and associates.

I thought I won't experience bad service again but this time it's the worst! Came in to have my car starter fixed. First visit: wrong diagnostic I have to pay $200.00 Have to go back for 2nd visit: wrong diagnostic. I have to pay $175.00 Have to go back 3rd visit: wrong diagnostic again. I pay $202.00. After paying and going back to the car to start it. It did not start again. The supervisor said they have to change the battery (that simple). So, now I will have to wait what will happen next to my car starter, to go back and have them fix again for another $$$.

Repair was completed timely and well. Staff was courteous and helpful. Car was washed before being returned.

Too much money for the car!

Update: Immediately after I posted my original one-star review, I received a call from Ford Autonation's manager who apologized for my previous experience there and ensured that my next appointment would be better, which it was. I did not experience any delays or problems. It appears that they are making an effort to improve their customer experiences. I have changed my rating to 3-stars because who knows if I would have received as good a second visit if not for posting my original review on here. Original/1st review - "I made an appointment to have a recall notice looked at for my 2010 Ford Edge. I was told the estimated time would be about 4 hours. When I returned 4 hours later they said they had not even looked at it yet and it would take another day. I needed my car to go to work so I was unable to leave it. Now I have to wait another two weeks to be seen again. They are extremely busy and backed up with cars needing service, causing disorganization with their scheduling. If I get into an accident because of a recall that was not taken care of due to their negligence and disorganization, then I will be forced to take legal action.

For the past 5 years I have taken my Fusion to AutoNation Ford of Torrance for every oil change and service. They have taken good care of my car and always include a wash and vacuum. This is a wonderful gift tacked on the end of the noisy wait. (TVs on different stations and music over intercom) I was disappointed after spending $1035. on this occasion and no car wash. Nobody gave me a reason. Y’all have spoiled me. Please don’t stop now!! It’s the little things that help bear the big expenses. Thank you.

We have had a couple bad experiences here. The salesman was not very helpful. Didn't seem to care if we were there or not. Will NOT be back any time soon.

Fantastic buying experience. Staff were all nice, friendly, and extremely knowledgeable. Thank you for making the buying experience a smooth one. I definitely felt very at ease doing business with AutoNation Ford Torrance.

My wife and I consulted with the fleet manager Joseph to select her new Mach E. He was very responsive to email questions about the car and available financing options. We recommend Joseph if you want a quick and painless car buying experience.

Sales rep Joseph is very helpful and professional. Highly recommend!

It was amazing. Was greeted and helped as soon as I stepped out of my vehicle (which they gave me top dollar for / no lowballing). They had the exact truck I wanted and worked tirelessly to make it work for me. I really felt like they were on my side and worked to get me what I was comfortable with, no games were played. Definition of excellency.

Team was very friendly and accommodating. They got me the perfect car for my budget. Would definitely recommend this place.

Waiting 4 hrs for my car to finish repair of battery. Said no defect battery is fine. Charged me a 250.00 usd for another car which is not mine. Well in fact my service is free. Left the facility without my car washed. Bad service this time. Updated: I thought I won't experience bad service again but this time it's the worst! Came in to have my car starter fixed. First visit: wrong diagnostic I have to pay $200.00 Have to go back for 2nd visit: wrong diagnostic. I have to pay $175.00 Have to go back 3rd visit: wrong diagnostic again. I pay $202.00. After paying and going back to the car to start it. It did not start again. The supervisor said they have to change the battery (that simple). So, now I will have to wait what will happen next to my car starter, to go back and have them fix again for another $$$.

This place rocks. The technicians are very professional they take the time to figure out what's wrong with your car. No wonder people from all over bring their Fords here. Very busy place. The staff is friendly. My car came out excellent. Thanks Jessy in service.

I was there for a routine oil change included with my warranty package I purchased. I didn’t like the atmosphere the workers were rude and took forever to change the oil “staff shortage” according to the tech? But I made my appointment online, shouldn’t they know how many to book for a day? I waited over 2 hours. With covid who wants to wait that long?

I spend three hours at this place and didn’t get the car because they said the needed a bill with my phone number on it. While I was getting that...they said that they also would need original check stub because the ones I printing from my employee website wouldn’t work. I was buying a new car and I had 5000 down payment. They still acted as if I was about to steal the car

Joseph did a great job! No any other Ford dealership's rep in LA county follows up as he does. Thank you for making my experience great (again).

They denied my application because I didn’t have a bill with a phone number on it and an original paystub. Wasted three hours of life

Excellent service by Derrek . Derrek is very sincere and pleasant. I recommend Auto Nation Ford Torrance. 5 Star to Derrek.

I?ve been coming to Autonation Ford for over 30 years with Tom. They are always very professional and through.

MY CAR IS A WINDSTAR WITH 148000 MILES ON IT I ALWAYS SERVICED IT WITH THE SAME SERVICE REPRESENTATIVE AND FOLLOWED HIS ADVICE HIS NAME IS TOM NOON. I WOULD RECOMMEND TOM TO MY FRIENDS FOR HIS KNOWLEDGE PROMPTITUDE AND HIS PROFESSIONALISM

The recall process for 2 items on my car took close to no time to replace. The AutoNation Ford Torrance location folks were very nice and efficient. I especially worked with Derrek and his crew and they were so nice and quick with their work. Thank you!!

I would like to say words can’t express how amazing of experience I had at autonation Ford Torrance . Thank you so much LEO your service is impeccable . To anyone looking into going here ask for LEO he will make your visit here more than you could ever imagine . Such home comforting feeling.

Jaspar was great. Easy to work with & very knowledgeable. Great experience buying my new F250 King Ranch Tremor!

Great job by all

I received the best of care! The customer service was excellent! They made me feel like family, and the repairs done to my vehicle were met with my approval. Yes, my Satisfaction was indeed guaranteed!

Love the friendly customer service at AutoNation Ford in Torrance . Jesse is the best ! Thank you for keeping our car in great shape

Wonderful experience, everyone was simply amazing. Seamless experience, will be back

Enjoyed my buying experience here. Not pressured and had what I was looking for. Financing when’s smoothly and again not overly pressured. Enjoying my new ride.

I had a very bad experience with this dealer. I went in to finance a USED car. Once I got there we weren’t greeted and we were looked at as aliens, no one came up to us and multiple employees ignored us. Was there about 30min, salesman told me that the car was not for me. In other words telling me I'm not the type of person they were looking for to buy that car and it would be difficult for me to pay it off. Keep in mind my credit score was good, I had income coming in. But still wasn't able to get the car because of my AGE?!? Definitely don't recommend this place as they judge they're costumers by looks.

Great service.sales men didn't pressure me

I contacted AutoNation Ford in regards to a used VW e-Golf that they had on the lot. Jimmy Whittall called me back immediately and we scheduled a time for me to look at the car and test drive it. He was very professional and low-pressure. The entire transaction was very smooth and Jimmy's follow up was great. Definitely recommended.

Had a great experience at AutoNation Ford Torrance. Bought my first truck and new vehicle in general, and the entire team made me feel extremely welcome. Jen was an amazing sales person and Eric was an awesome manager to deal with. The finance team also had me in and out of there very quickly. Would definitely recommend.

My Service Advisor for the last over 15 Years at Auto Nation Ford is the Best Service Advisor on Earth!!! He has always provided 100 Star Service and made sure that everything is taken care of on all three of our Ford Vehicles!!!

I just recently purchased a 2021 Ford Ranger XLT pick up From Ford AutoNation in Torrance California. My experience was excellent....! I was able to roam the lot looking at trucks without being hounded by sales person. Did my research and picked up the truck that I wanted. The only problem was they didn’t have the truck I wanted on the lot in the color I wanted. Ron Smith My salesman went over and above to find me the truck, the color and the options I want it on it. He personally went out of his way to pick the truck up at their sister store and brought it to the Torrance store for me. I had a great experience and would have no hesitation in buying another vehicle from Ron Smith at Ford AutoNation in Torrance....!

Ron Smith was great to work with. He was very patient with us during COVID and waited to hear from us again when we were ready to start looking at cars again. He’s extremely knowledgeable about all the Ford cars. He was willing to show us every car until we found the perfect one. He made the process very smooth and stress-less.

Your service department has been great so far my advisor tom noome a great guy also thank you

I purchased a vehicle there on 5/14 The staff did a great job and made it very easy to work with the price was great would recommend this dealership

well done except I keep getting message I need an oil change right after it's been done.

I love my new car, but my good experience ended with AutoNation after I said I would pull the trigger on the purchase. There was a really uncomfortable hard sell on a warranty. And then I only got one key, salesperson was going to mail the second, then we found out it didn't exist, the key guy only comes once a week, so the only time I could make available to drive all the way down there was in two weeks, which I told my salesperson. I showed up and found out after waiting 1.5 hours that I didn't have an appointment. The screen went black on my car as I drove all the way to Torrance from LA. Somehow that information wasn't given to service despite saying so right away, so apparently my car had to wait in line again to be looked at. Finally they paid for a loaner from Enterprise, taking another hour to deal with. In all that was 4 hours of my life I will never get back, and I still have to drive back to Torrance today.

Where do I start…you had my car for over 3days…you sent me a quote for the repair…it was $623 so I said ok if you are sure this will fix it …but when I came to pick it up your “rep” Derek tells me it did not fix the problem but that they were narrowing it down …he then puts me with the “mechanic” who says that after I spend 623,the next thing they will check will be the timing chains …a total scam and you guys should be ashamed of yourselves for this kind of dishonesty and underhand ness ….

Leonel was very helpful. We left very happy with our NEW Truck & works great for our business!

Excellent. Very thorough.

Great customer service 10/10

Yanni was awesome. Reached out to him online to inquire about a specific Ranger, had it ready to go in 24 hours. We drove 2 hours just to get this specific truck that had everything we were looking for. Yanni was great and got the deal done and we were out of there in less than 2 hours. 100% work with Yanni if your in the market for a new vehicle.

This is the 3rd vehicle I?ve bought at this dealership over the years . The service department is first rate!

It took us months of calling to solve a simple problem - we were not given two keys upon purchase. We had a wonderful experience with Yanni the day of the sale but is quite sad that their ability to follow up on calls is truly lacking. We finally did have someone call us back and fix the problem (7 months later) after we called the main number for Autonation and emailed our complaint. We finally did get our second key, but I would be reluctant to recommend this dealership to a friend.

Fast quality service. Friendly staff.

My husband took both our vehicles for an oil change, etc. The service employees were very helpful and he wasn't there long at all. Will always be bringing our vehicles here for service.

Greatest place in the world to take your car. It took them some time to find what the problem was but they found it and I have no problem every sense. Thank you for for everything.

Love love the service department and of course Jesse. Need to get more comfortable chairs, try setting it them for over 4 hours. My car is almost 11 years old and Jesse has always made sure that it is great running condition and safe. They are getting rid of the ice cream machine what is wrong with this. Summer is coming How am I suppose to keep my guys happy for doing such a great job????

Had to find a local Autonation so they would accommodate our prepaid oil changes for my 2019 Honda Odyssey. Wow, staff was soo helpful and they courtesy shuttle'd me and the kids back home in no time. Steven and Rene were awesome, and so kind to both me and my small kids so I'm happy to return to Ford Autonation for my future oil changes.

Derek was a joy to work with. Extremely professional and helpful. Give this guys a raise!!

On Saturday, April 24, 2021, I took my 2003 Ford F250 truck to AutoNation Ford Torrance because the "check engine" light was on. I did not take the truck there very much, because I and my wife had both previously had more than one bad experience. The representative could not find my vehicle in the system, not even under the VIN. Then they thought it was under my wife Diana Jones. It was not. The representative said a diagnostic test would be run on the Monday morning. The representative called Monday afternoon to let us know that the truck was okay, but they would re-run the test Tuesday morning. The truck would probably be ready Tuesday afternoon. We left two messages for the representative on Tuesday afternoon. No reply. Left another message Wednesday morning. No reply. Called the general number to finally get in contact with the representative. Told that there was a mix up. We could pick up the truck Just another bad experience at AutoNation Ford Torrance. We will try to find a better place.

Jesse helped me with my issue. Ask for him!

The best dealership that I’ve been to. Everyone is very helpful and polite. Everything done by as they schedule. I’m very satisfied for their service.

Great service they honored the warranty and also washed and cleaned car!!!

Jesse was very professional. Waited for for vehicle, quick service and car washed.

Service departments is very friendly and efficient . Work was done very promptly . Derek Duarte explained all work to be done and gave me updates on when work would be done .

I had an amazing experience with this dealership but specifically, the service I received from Ioannis Savvas. I was looking to buy a new car after 12 yrs with my Toyota Corolla. Ioannis was very attentive, answered all my questions, he even helped me set up the app on my phone. After the purchase, which I got a great deal on, he explained and showed me all the features of the car. Just an all around kind human. So appreciative of his help. If you are looking to buy a new car I recommend asking for Ioannis for those first steps before the deal gets handed over to those finance managers.

I needed a ride , but i had to go With 2 other people I’m the little van plus this other people were way out of my way , so I was force to decline and pay for an Uber. Well at least they washed my car this time after the service needed , because the very last week when they kept my car for service for a while 2 weeks , they didn’t take the time to wash it after returning it to me . I have a meeting car , Ford Explorer , with dual exhaust, super power transmission ... But the front differential already gave way .. I think it’s a lemon ... the car only has 17,000 miles . If I could do it all over again , this is the car I would never buy .

Quick and effortless, was amazed with the Professionalism of sales people, and help i got from service, to be at a Ford store & to work on a Honda, thank you.

AutoNation Ford Torrance was the best experience I've had at a dealership. The 2 guys that really helped me were Marcus and Eric. Both were gracious and kind. They were extremely knowledgeable and polite. I never once felt pushed to buy anything or were ever treated unfairly. I cannot say enough about the guys there. I would definitely go back again.

The best experience I've had buying a used car. Jennifer was our sales representative and just a joy to meet and do business with. It was long day, but that's anywhere you go to buy a car these days. I bought a 2018 Ford Escape and it is just like BRAND NEW! I Highly recommend AutoNation Ford Torrance. THANK YOU JENNIFER!

Worst dealership in 17 years. Sold me a car that is dangerous, never informed me regarding Vargas vs. FORD Motor Company, regardless of me being an obvious family man. They should have, at the very least, been transparent. Instead, they kept turning me away. STAY AWAY!! While Ford is ultimately responsible for knowing the issues and still moving forward, this dealership hid it and tried not to see me during the active lawsuit.

Traded in a 2011 Mini Cooper for a 2021 Ford Bronco Sport, minimal negotiating and I believe the trade in value was very fair based on market value and the condition of the Mini. The Bronco Sport just came out so markup at the time of purchase was not bad at all compared to some I've seen in the LA area. Ron Smith helped tremendously and an experienced car salesman who knows his stuff made things run a lot smoother. We came in, negotiated a price for the trade in, negotiated the financing plan and a fair and logical warranty option, and walked out with a new car.

okay could be better

The salesmen were great, and provided us all the details we needed in a timely manner. In fact, we were able to get a much better price here than at several other dealers we had previously explored! The entire buying process was fairly quick and straightforward. We are very happy with our new car!!

Good especially Jesse. However my navigation system did not work it is indicated that I needed a new disk. When I looked to see the spot where the old is would’ve been it was still in there but not snapped in. Why did that happen???

Very friendly and professional, super helpful, informative and offered a fast, streamlined leasing process. Would definitely recommend!

Fast and professional! Jesse is a great service tech!

Marcus and Danny and were very helpful.

Jessie is a great service advisor. He called me when the parts were in for my cabin filter. And, the installation only took 15 minutes as promised.

Excellent service.

Great job. They called me quickly to tell me what was wrong and got the car done quickly.

Great everyone is friendly

I brought my car in because the engine light was on, never had any issues or what so ever. The car is still under warranty, and they told me they needed to replace the engine so I let them since it was covered. A few weeks later car starts driving rough, and I bring it back to them. Now they tell me my car has high levels of ethanol, and it requires a full fuel system flush. I always went to the same gas station and used premium gasoline. They want to charge me 400$ On top of using Uber to and from out of pocket.

Everything was great! Jason Green who set up my appointment was tremendous! Derrick Duarte the service rep was outstanding. Got in and out in a timely fashion and car was returned super fast! Great experience

All in all it was a good experience; our salesman, Joseph was great and we were very happy with the car/deal we got. Only 4 stars because our interaction with the finance person was less than a 5 star experience.

Tom Noone from Ford Autonation is an exceptional service advisor. I have always received exceptional service for my car in a timely manner. Tom makes sure my car is very clean as well. Suzanne

It was my 1st time meeting Rene.(He replaced my old service rep) He was very kind and knowledgeable about my car.

Worked with Marcus D., and he helped us purchase our new Ford Bronco Sport. Great guy and helped iron out any details with the contracts and was very informative. Based on our experience we will definitely be back in the future to purchase more vehicles.

Problems seemed to be resolved. I think the charges at Autonation are extreme, but you need your car. Nexttime, I will get a couple bids on service before commiting to anyone.

Nice crew but always have to bring back for Minor adjustments, I expect more when going directly to a dealership!

Service was excellent. And personnel was very nice and professional.

Jesse was great! He did a great job following up and getting the parts we needed.

They even replaced my plates for free!

Jesse Cisneros is the finest Service Manager and Advisor that I have known for twelve years at Auto Nation Ford in Torrance in my 47 years of driving.

I was hunting down my dream truck for months and found it at AutoNation in Torrance. I have an insane work schedule and Leo was able to get me within my budget and handle my questions and some documents at odd hours and online. When I came in to pick up the truck it was detailed, gassed up and ready to roll and the paperwork took less than 30 min. Excellent experience all around and I couldn’t be happier with my truck and the deal.

Very nice and super fast!! Will be back to do the recommended services I need. Thanks for letting me know

service department is nice & friendly.

Very satisfied with the turnaround time for scheduled maintenance for 25000 miles.

Need better sign in with service techs as apparently if you don't get out of your car and seed who your service tech is you'll just sit there waiting until you hail one of the tech's helping their customer.. At my Lexus service center they immediately greet you and let your service tech know you're there. Service tech that helped me is excellent.

They took excellent care of me like family, made sure I got what I wanted and I drove off ecstatic. I'd definitely recommend this place!

Bad service. They try to put you into a car that you cannot afford.

I loved the customer service and you went above and beyond on serving my vehicle.

If you need a car Ron is your guy, he will answer all your questions and is very knowledgeable to features of the vehicle. He is not pushy and will definitely help you leave with a car. Had the best experience!! Highly recommended!

I have brought both of my vehicles in multiple times to this location and gotten great friendly service from both Derek and Jesse. They're up-front about costs and have been able to resolve any issues that have come up since I've been a customer here.

The service department is generally been able to take care of small problems immediately not leaving me stranded without a vehicle. I appreciate their promise and taking care of things efficiently.

This place is not to bad

I found the car I wanted online & was pre-approved for financing and when I telephoned AutoNation Ford Torrance they couldn’t possibly have been more accommodating & friendly. From the moment I stepped on the lot until I drove off in my new car everyone I interacted with were so helpful, friendly & respectful. Their financial manager took his time explaining my options & helping me every step of the way. Special kudos to Jenifer Hall for her 1:1 attention! Thank you AutoNation Ford Torrance.

My Service Advisor Thomas was great, kept me up to date on my truck. I will ask for him again in the future. Thanks again Thomas.

Excellent service department for many years. Will have all my auto servicing here

I am very pleased with the sales lady Jennifer. Sales manager Faruk is outstanding and Ab is very friendly. Overall more than 5 STARS. I highly recommend to buy cars from this dealer.

It was ok. No complaints. Actually, I do wish the shuttle service starts doing pick ups again. They dropped me off, but weren?t allowed to come pick me up.

Joseph Mistrih was very helpful in getting me the perfect car, black leather interior plus seat warmers.

Joseph made the purchase of my new Mustang Mach E smooth and hassle free. He offered me incentives I did not even know were available and made the sale low stress. I was impressed with the fair pricing and overall sales approach. Joseph was highly knowledgeable about the vehicle and responsive to all my questions. I highly recommend you do business with Joseph.

Great service and Tom - Service Advisor was wonderful. He kept me apprised of what was recommended and I was out in no time.

I take my car in to Autonation Ford Torrance every 5000 miles for service. They found an oil leak while servicing the car and scheduled another appointment to fix it. They provide a courtesy shuttle to take you home. The repair was completed on schedule.

Fortunately being a previous client, my paper work was super quick. In n out in an hour. Joseph did another great job for me.

Got my car!

Was a little disappointed in the communication with the advisor. I had to call him several times to get updates. Also, I thought having an appointment would make a difference but taking over 2 days to complete the service seems way too long.

Loved Jesse!!!! But for an appointment my oil change and tire rotation took 2 hours, although it was only 60.00!!!!

How lucky we were to find this dealership! We initially went here to view the new Broncos and ended up buying a fantastic used flex instead. Jimmy greeted us and showed us so many vehicles (new and used), on the lot. He is so knowledgeable and professional. We trusted him with his ?no pressure? demeanor and relaxed approach. Although we visited the day before his days off, we were contacted by the manager and put in touch with Danny for our subsequent visits. He was fantastic! We can?t say enough about our overall experience here and will choose this dealership for all our future auto needs. Thank you!!

I went in cause my breaks were squeaking paid over 350 and they still are still squeaking. I dont have another day to waste. Going for a second opinion.

This is the closest Ford dealer to my home in San Pedro. They have been taking care if my 2001 Ford Focus for 10 or more years. I can't say they are the least expensive but they are honest and have done well by me and my car. I particularly like that my car is washed every time I have any service done.

The service was incredible and we couldn’t be happier with our new Expedition!

Awesome customer service and overall buying experience with Roy Leshaw. Roy was a true professional and very knowledgeable. Also very patient and accommodating with my youngsters in tow. Thanks Roy and AutoNation Ford Torrance! ⭐️⭐️⭐️⭐️⭐️

Awesome customer service and overall buying experience with Roy Leshaw. Roy was a true professional and very knowledgeable. Also very patient and accommodating with my youngsters in tow. Thanks Roy and AutoNation Ford Torrance! ⭐️⭐️⭐️⭐️⭐️

Mark from auto parts is awsome, he took the time to help us and made sure we got what we needed.

Well I will start by saying this was sadly one of the worst experiences I’ve ever had in any purchase I’ve ever made. I will give a play by play of how this happened start to finish so everyone can understand. I went to the dealership and I picked out a car almost immediately, test drove it and paid mostly in cash and got a very small finance of $8000. I also was apart of clean vehicle energy assistance program and so that meant California was also contributing a $4500 check directly to the dealer to make my ticket price more affordable as an incentive to go electric from the state of California. The process of the dealership receiving that from California is simple, after I signed the papers and gave them my money they submitted the sale to the state and the state issues them a check that arrives within 7-10days. When I signed my papers I also was sold an extended warranty for the car because it was out of manufacture warranty. I pointed out the car wouldn’t operate correctly due to a battery issue that the sales rep recognized when he couldn’t open the trunk with the buttons and I also pointed out there was a battery issue reflected in the car fax so if they could fix that before giving me the car as well. The sales rep Faroosh Zaheer told me this would get fixed while they wait for the check from the state and that I would be able to pick up the car in about 2 weeks(14days maximum). I left that evening excited I bought my first car from a dealership and would be rolling around LA in it in two weeks. Well two weeks went by and I couldn’t reach anyone in regards to my car purchase l, I had to call and email over and over to get a response and then I was treated rudely and given a run around. In that time I was also renting a car from hertz and told them I couldn’t afford to rent a car longer if they were gonna take longer they needed to let me know to be fair and also offer me a loaner car so I could be held over till they got me my car they promised to me fixed and ready. Three weeks went by and I have been denied a loaner vehicle by the Sales rep as well as the GM and then I am still not hearing back from anyone with an update on the car. Finally week four I get in touch with a sales rep named Eric who told me to not call the dealership and that Faroosh is on leave and he will now he’ll me with this. He told me to call or text his cell and not call the dealership. I did what he told me to and called his personal cell and he never got back to me never responded I called half a dozen times. WEEK 5 I finally hear from someone in regards to the car, now they say the part is stuck in the winter storm back east and still has not arrived 3 weeks late! They now offer me a loaner vehicle and I pick it up. It smells of smoke and is dirty, I drive off in it exhausted from this draining experience and I hear from them 4 days later to tell me the car is ready finally. I go and bring the loaner back to them and then I get get in my car and it’s filthy!!! Tissue in the door and it’s filthy and has a new scratch on it because some idiot took a clean energy sticker off then a k and it peeled the paint right off! I show my discontent and they say they will clean it for me and so I wait for an hour for that to happen and then they try to send me away with this car after all this! I requested compensation for the rental car I had to have because of their unprofessional negligence and lack of communication etc. they offered me $40 oil change!!!!! I was blown away. Also it was my bday and I’ve now spent the whole day dealing with this. I was so upset and hurt by this and I couldn’t believe I was experiencing such a nightmare. I got the GM involved and he didn’t help me at all. He offered me $400 but never sent the check after ruing my day and making me wait 2 months almost to receive a car I bought over blue book value in the end after all the fees I I incurred because of them being so unprofessional. They admitted fault multiple times but did nothing to fix anything. So dissatisfied and saddened I am never going back there again.

Well two weeks went by and I couldn’t reach anyone in regards to my car purchase l, I had to call and email over and over to get a response and then I was treated rudely and given a run around. In that time I was also renting a car from hertz and told them I couldn’t afford to rent a car longer if they were gonna take longer they needed to let me know to be fair and also offer me a loaner car so I could be held over till they got me my car they promised to me fixed and ready. Three weeks went by and I have been denied a loaner vehicle by the Sales rep as well as the GM and then I am still not hearing back from anyone with an update on the car. Finally week four I get in touch with a sales rep named Eric who told me to not call the dealership and that Faroosh is on leave and he will now he’ll me with this. He told me to call or text his cell and not call the dealership. I did what he told me to and called his personal cell and he never got back to me never responded I called half a dozen times. WEEK 5 I finally hear from someone in regards to the car, now they say the part is stuck in the winter storm back east and still has not arrived 3 weeks late! They now offer me a loaner vehicle and I pick it up. It smells of smoke and is dirty, I drive off in it exhausted from this draining experience and I hear from them 4 days later to tell me the car is ready finally. I go and bring the loaner back to them and then I get get in my car and it’s filthy!!! Tissue in the door and it’s filthy and has a new scratch on it because some idiot took a clean energy sticker off then a k and it peeled the paint right off! I show my discontent and they say they will clean it for me and so I wait for an hour for that to happen and then they try to send me away with this car after all this! I requested compensation for the rental car I had to have because of their unprofessional negligence and lack of communication etc. they offered me $40 oil change!!!!! I was blown away. Also it was my bday and I’ve now spent the whole day dealing with this. I was so upset and hurt by this and I couldn’t believe I was experiencing such a nightmare. I got the GM involved and he didn’t help me at all. He offered me $400 but never sent the check after ruing my day and making me wait 2 months almost to receive a car I bought over blue book value in the end after all the fees I I incurred because of them being so unprofessional. They admitted fault multiple times but did nothing to fix anything. So dissatisfied and saddened I am never going back there again.

Jenifer was a real pleasure to work with today. I hate shopping for cars, I hate the whole process, but Jenifer made it easy and stress free. I’ll definitely be returning to Auto Natiom Ford Torrance

Arrived for appointment at 08:30 am. Car checked in by Jesse. About 09:00 am Derrick came to advise all that was needed for the 60,000 mile checkup and all would take 3 hours from 9am to complete. I approved all but 1 - alignment as that was done less than 2 years prior when I bought new tires from AutoNation Ford. I asked Derrick for pricing for what he had detailed and he advised about +/- $300. All in all everything was peaceful and job concluded at 10:45am with a car wash. That was fabulous as I was not expecting everything to be done until 11:30 am. I am giving a 4 star because the bill was $670.96 and I feel that was extremely expensive.

The service department at AutoNation Ford in Torrance is efficient and professional. All procedures were detailed prior and accomplished in the time allotted. I look forward to AutoNation Ford maintaining my C-max for years to come.

I’m going to stick to the Ford dealership in Hawthorne. I was helped by a man named Derrek who appeared honest at first but I felt like I was being tricked into paying more money for my services. I called up customer support and asked about what is covered and was told I shouldn’t be charged for the multi services (tire inspections, air filter, and such). Here at the dealership I was told I had to pay $400-500 out of pocket. Thats a no from me. I took care of another issue here and even then had my doubts with that. All in all, didn’t leave too happy; this is my first and last time that I take my vehicle to this place.

The whole team at AutoNationTorrance, Yanni, Farooq, Jennifer, and Tom were very professional and friendly!! I was looking for a 2018 Ford Explorer because I thought my credit was horrible, but they got me approved for a new 2020 Explorer! I was beyond pleased with my experience at AutoNation Torrance😀

Service dept good check out women not to pleasant

Had a loud whining sound coming from transmission on my 2020 Explorer. Called Service manager Tom Noone and described problem. He had me bring in next day and took care of within 6 hours. Tom has been servicing my Explorer's for years and does an outstanding job.

I had my vehicle at autonation for the oil and filter, and multi point checkup. The price keeps increasing. The courtesy car wash, would have been better left not doing. They got more water inside the car than outside the car. I now have water stains on visor and fabric down post on the driver's side, along with standing water on the floor mats. I am not happy. The service level has declined in the last year, but the costs has increased.

Thanks to Tom and the service team at AutoNation Ford in Torrance for taking care of my Raptor as if it was their own. I highly recommend this dealership for a new purchase and service plan.

Excellent service! I would highly recommend Autonation to friends and colleagues.

Horrible customer service. Rude and unprofessional staff.

They don?t take cash for a car without running a credit inquiry. It cost me 1 point on my credit report. Also whenever I have service, I get a long and annoying phone call wanting me to post a good review

First time at this dealer for a recall, recall done in no time, Derrick gave quick and exceptional service!!

Curb service during a pandemic, who could ask for anything more. I saw the vehicle on True car and asked for a quote, That price was honored and Roy Lashaw from Autonation delivered the car to my door with correct paperwork in hand. (On Super Bowl Sunday) Yes, we did it early so he could get back and watch the game. It took a few emails and a little back and forth that had nothing to with anything but my questions that were answered quickly. The loan was better than advertised!!! When do ever hear about that happening? In the end I got a lower rate than I agreed to! Obviously I love my new Denali, who wouldn't. I say you can trust these guys and buy from them.

Pretty fast this time. Was done in under 2 hours!

Joseph was very helpful and always responded to my emails and answered all my questions in a timely manner. He was always friendly and respectful. Our finance gentleman was very nice as well.

Awesome work very professional would highly recommend

Highly recommend.. The car buying experience at AutoNation Ford Torrance was seamless. I purchased a 2017 Ford C-Max. My salesman which was Daniel Eldanaf and Abanoub Awed handled the finances, they were both great. Everything was explained clearly and with no surprises. I used a grant from clean air, which they accepted gladly. Would definitely buy from them again..

Jesse Cisneros, Advisor, was clear and specific and timely. Great experience. Thank you, Robert Ng

Although every service does a great job, Tom is one of the best.

Derek in service was amazing, kept me informed on my repairs, even with the chaos on the drive to see customer upset about recalls, no appointments, even worried being there, the service team was kind and understanding... well done Ford Torrance!! And thank you Derek for being patient with us too.

Joseph Mistrih in sales/leasing and Jesse in the service department.

I had a great experience from the start when I enquired about a hard to find F250 Tremor. I quickly received a response confirming it’s availability and a couple follow up calls regarding an appointment to see it so it would be cleaned for my safety. I wasn’t surprised buy any mark ups on this model like I was at several other dealerships, everything was up front and was able to work out a deal I was happy with... I will be back in the future! Thank you Jenifer, Tom and Eric for such a great buying experience! Love my Truck!!

Jesse was as usual friendly and did the work on time. He explained what was to be done in a way that i could understand.

Prompt service and informative service department also

It was an amazing experience. Amir kept on helping me until we found the perfect deal for my family size and budget. They even got me an amazing interest rate. I Definitely recommend them.

I have been dealing with Autonation for the last 9 years! My experience has always been superior and it wasn’t any different this time. My salesperson was Joseph Mistrih! The experience of leasing the Bronco sport and ending the lease on the Ford Escape was very smooth! Mr. Mistrih is an outstanding salesman! He is Genuine, Passionate, Knowledgeable and Friendly!

The salesman I work with which was Ron Smith. He was fantastic at keeping me up to date on the whole ordering process and when to expect delivery. He was also very helpful in explaining all the different features of a vehicle especially during the process of ordering it to make sure we got everything correct. I strongly recommend AutoNation Ford in Torrance.

I was looking for an upgrade to my 2001 Ford F150 XLT... I chose to continue with FORD as my Extended Cab with 268K miles has always run like a top, including towing my boats over the years. I found a couple nice vehicles that fit the bill and started looking local first in Torrance CA at AUTONATION FORD. I met with a sales gal and she was pleasant and respected my desires and privacy as I knew what I wanted. We agreed on the set price and the process went very smooth right thru the financing process. I HIGHLY recommend AUOTNATION FORD OF TORRANCE!

Tom Noone and his staff are the greatest. Besides being serviced, my truck was also sanitized.

Once you get to the service department in person Jesse and Tom are great people. The phone system, however, is useless. Nobody ever answers the phone. The phone tree goes into oblivion every time. Oh, and the generic "General Manager" facebook response with a 424 number is silly. Our Audi dealer is not afraid to tell you the GM's real name. My F-150 has been in here many times for an oil pan leak that was finally resolved due to a re-engineered part. Hope to not have to go back anytime soon. By the way, Ron in sales is really easy to get ahold of on the phone. Priorities!

I always get great service From Tom Noone and have for over 30 years

I would like to commend Jesse Cisneros in particular. His outstanding service is a credit to this company and is what in large part keeps us as a returning customer.

Great service. Very knowable help in selecting parts for my van conversion.

Efficient and friendly. They listen and resolve this issues.

Service tech Jessie Cisneros did a very good job for me under difficult circumstances and pandemic restrictions

This place is a disaster, and one of the managers, AB, is unethical. Was shopping for a truck, and while our numbers didnt match, I parted with the salesperson by saying "if my numbers are doable, call me ill come back". I left and 15 minutes later, my phone rang and the manager tells me "come back i want to make a deal". I drove back to the dealership and met the manager this time, he ran my credit (720 score) and after haggling again, he was NOT anywhere the price I told them would be my limit. Why did he make me come back? Why run my credit? they KNEW my limit in what I was willing to pay for the car. Corrupt management of this dealership, don't shop there, they are unethical and downright shady!

For quick service and friendly staff.

The best car buying experience ever!! The we're quick, transparent, and by far the most communicative vs. all of the other dealers I was getting quotes through. I worked with Jennifer Hall and she's a rockstar.

They did a very good job but a little expensive. Dealer's right? Overall services was good.

I made an appointment for 12 noon and for there at 11:50. When you drive up to the service line, no one comes out to greet you. I stood by my car for 8-10 minutes before walking around looking for someone. An employee finally told me ?welcome and he?ll assist me in a few minutes..? The process was easy and he told me my car would be done 2-2:30. I decided to leave and come back. I came back at 6:00 and my car was not done. I had to wait for 15-20 minutes as they finished up my car. Same thing when I came back...no one to greet you and I had to find a sales person to assist me.

Good job ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just picked up my new Escape Hybrid from Auto Nation Ford Torrance, Ron Smith was great like always. In the service department Tom Noon is always great also. I only buy my cars from them and service then their also.

Schedule my truck for regular maintenance service the service person Jesse call me to get my truck , the service was complete, when I went , the truck was all dirty and I asked about the cleaning he said sorry I forgot to ask the guys to do it, if you wanted clean you need to leave it more time , then I ask my self if the car was not ready why they call me to pick it up, I don?t understand.

The awesome service from the service advisors, the great work they do on your car, and willingness to help you figure out problems.( my phone was set up for me.) I couldn’t be more appreciative. Thank you so much!!

I have been using this deanship for almost 20 years for both purchase and service. Tom Noone has been my service advisor for nearly the entire time with excellent results.

Three separate issues equals three separate diagnostic fees of $175.09 each. Really?! Shame on you especially during these trying times. I left and went to an auto repair shop. Guess what? He diagnosed each item for free. Now that?s business. My three issues were my check engine light was on. A computer can detect the problem in minutes. Second issue is my rear view camera is upside down. I already know that it needs to be replaced. All I wanted was a quote for repair? not to pay $175.00 To be told how much it?ll cost. Third issue is my sun visor mirror won?t stay open and falls down. Just give me a quote. WTH do I need to pay 175.00 to tell me it?s broken. Bad business.

Autonation Ford Torrance is very efficient. They take you right away for service and they do a great job explaining and delivering the service. They even wash your car ! Great job AFT !

Ever since purchasing my vehicle from AutoNation Ford Torrance, I couldn’t be happier! They have gone above and beyond all of my expectations of a car dealership. I took my car in for oil change and regular maintenance and the process was smooth and easy. Ramy provided me with EXCELLENT service and made sure things were done in a timely and efficient matter. It’s because of this customer service that I keep coming back to this service department! I come from the San Fernando Valley but the drive is worth while when you know you’re in GREAT hands!!

Derrick was great. Fast and easy. Came in because my tailgate wouldn't open. The tailgate was fixed, oil changed, car washed in 3 hours.

Thanks AutoNation for such great service. I want to thank Ramy H. the Service Advisor and Oscar P. the mechanic for taking care of my car.

This is my go to place for all my truck needs, everyone there is welcoming and happy to serve you to their best, at the service department Jesus is the guy to talk to, he’s knowledgeable and helpful, helped me to get me back in the road in no time, Casher will check on you every now and then, if there’s more than five starts I would give them in a heart beat, thanks guys

I think they do a good job overall but someone is not answering the phone! Communication needs much improvement

Five stars to the mechanics! ????? Although it took well over one month to get the part in!! Only three to advisor, customer service communication breakdown or none at all Really felt unwanted and completely unsatisfactory You can bet your bottom dollar I will not return I?ll drive clear across to the dealer where I purchased in Orange County they are always welcoming friendly truthful believable trustworthy You know what I?m saying! I feel is Not Worth It for the overall entire experience I received when you have difficulty with a much needed repair!

Customer service was not very through upon drop off they never bothered to ask about any warranty?s

Service advisor Derek did fine job of scheduling a complex, labor intensive replacement of the door latches on all four doors of the Ford Fusion we bought at this dealership in 2016. The work was completed on time and the car was nIcely washed. Kudos to Derek for a job well done.

Excellent customer service! Very happy with my experience here!

Always love going to see Jesse he?s the best. Jesse has been our service man for years and he makes everything so fast and easy for us no matter what.

Great service. I made an appointment and they take care of my car. I would recommend

They are efficient and very courteous

Perfect service! I’ve been coming to Tom Noone for over 20 years!

Great Service?Jesse Cisneros is a great Service Writer and a great asset to the organization. I really appreciate his support and being able to deal with him.

Again-great service! Timely. Efficient and the complimentary car wash! Derek my service guy is outstanding!

Great and fast services with my car.

awsome job verry happy i hade a coffie read a papper

Always on time and job done correctly

Just thought they would wash car after done. Other Ford dealers bought back car cleaned

Autonation Ford has the worst customer service ever! They do not care about serving the customer and are horrible with follow-up. I still have an open service order pending and I am waiting for a call. That won?t happen I have to be the one to do all the follow up

Their honest, courteous reliable customer service

I recently bought a Certified Preowned 2018 Ford C-Max Hybrid and notice a part in the hatchback coming loose. I called AutoNation Ford Torrance to schedule a time for them to look at it and order the necessary parts as it was still under warranty. I received very good customer service from Derek Duarte, Service Manager. However, one of the parts that they had originally ordered for my C-Max Hybrid was incorrect so I had to make a second trip. Not a big deal and I could tell that Derek was truly sorry about the mishap. When I arrived for my appointment for installation of new parts it went smoothly and fast. I intend to return to AutoNation Ford Torrance for future servicing of my C-Max Hybrid. We are very happy with our new/used C-Max Hybrid and AutoNation Ford Torrance.

Fair efficient work. They take good care of my Ford Fusion

Service Manager Tom Noone is and always very helpful with getting my service done quickly and reasonably priced. thank you

Service department is the worst. We received a recall on my husband's work van, he called to nake appointment and to CONFIRM the parts were available. when we dropped it off, they said they didn't have the parts, go somewhere else if we didn't like it. Finally service manager Jesse Cisneros said he found parts that were put aside. Today they called and said they did nothing, come pick it up, told us we can go elsewhere We paid extra for an extended warranty and get treated like crap every time he takes it in for service.

The serviceman Derric Duarte was great, very thorough and professional i would return to this location and would ask for him again!

Great customer service. Easy to make appointments. Great communication.

Organized well run car dealership. Professional salesperson. No rush tactics as I experienced in other dealerships which is why I closed with this dealership. My first service was yesterday. Took a little longer than I expected but there were plenty of comfortable places to wait.

Be careful. They give you estimates on-line and when you get there offer less than half. Total bait and switch.

Friendly employees and they seem to care.

Tom Noone is a excellent Service rep. He has always given great care in taking care of my car .

Outstanding customer service and employees .........

First. It buying a new car. All the assistance. Showing features and answering questions. Now it was getting the oil changed. No fuss. It is so nice having the staff available to take care and in no time I am on my way home. Thank You. Sondra

This was an easy process for me. Jasper is the man to see. got my 2010 Ford F150 Lariat. It was love at first sight 😆🖤

Took my truck in for service. Tom was great. Very friendly and efficient as always. In a couple hours everything was fine and I was on my way. They are definitely on top of it

Jenifer Hall Helped me buy my new 2020 Ford Ranger. all was excellent. I got a good price and service was excellent. Traded in my older 1998 Ford Ranger and Purchased a new 2020 Ford Ranger. Jenifer Thank you for all your help! very much appreciated. Thank you -Fred

I highly recommend Autonation Ford for your Ford vehicle service work. Mr. Tom Noone does an excellent job of explaining what needs to be done and when your vehicle will be ready. He is a pleasure to deal with. Their service department seems to work like a well oiled machine.

I recommend you go see Tom Noone as your service Advisor. He will take care of you, explain and answer all your questions. In theses uncertain times, he will tell you what you need to do to stay safe.

Thank you for asking for my review AutoNation Ford Torrance, I think I will. Purchased my 2019 Bullitt from this dealership in late Feb. Noticed the rear left tire was losing pressure, hoping it might be something under warranty, took it in. Took three tries to make an appointment btw, will write that off as COVID-19 disruptions. Turns out the tire had a nail in it and needed replacing. I authorize them to install a new tire. Pick up the car and I notice it is handling a little weird. I stop the car and check the new tire. THEY PUT THE WRONG TIRE on the car. Called them back, concerned bc it might be a safety issue. They said they would take care of it. That was Monday. Today is Thursday, and no word yet. No, I am not recommending this dealership and I am sorry I bought the pre-paid maintenance. Can I have a refund on that please?

Bought 2019 Bullitt late Feb. The purchase experience was great. Danny, the salesman, was friendly and very attentive. That's about the only positive I can say. I got curious about the badge number on the car and after some research learned the car they sold me was a pre-production model and learned that such models are often driven hard to work out the kinks before full production. Tried getting some answers from the dealership and nothing, never. Sales guy kept saying a manager would call me back, first Peter, then Eric, then Peter again. Neither ever called back. So I called pretending to be interested in buying a car and sure enough Peter answered. When asked about the pre production model, he acts all annoyed says he has no idea what I am talking about. Says he will look into and call me back. It's now almost three months later.

Thank you for asking for my review AutoNation Ford Torrance, I think I will. Purchased my 2019 Bullitt from this dealership in late Feb. Noticed the rear left tire was losing pressure, hoping it might be something under warranty, took it in. Took three tries to make an appointment btw, will write that off as COVID-19 disruptions. Turns out the tire had a nail in it and needed replacing. I authorize them to install a new tire. Pick up the car and I notice it is handling a little weird. I stop the car and check the new tire. THEY PUT THE WRONG TIRE on the car. Called them back, concerned bc it might be a safety issue. They said they would take care of it. That was Monday. Today is Thursday, and no word yet. No, I am not recommending this dealership and I am sorry I bought the pre-paid maintenance. Can I have a refund on that please? This review was for the service visit, but worth noting the buying experience. Danny, the salesman, was friendly and very attentive. That's about the only positive I can say. I got curious about the badge number on the car and after some research learned the car they sold me was a pre-production model and learned that such models are often driven hard to work out the kinks before full production. Tried getting some answers from the dealership and nothing, never. Sales guy kept saying a manager would call me back, first Peter, then Eric, then Peter again. Neither ever called back. So I called pretending to be interested in buying a car and sure enough Peter answered. When asked about the pre production model, he acts all annoyed says he has no idea what I am talking about. Says he will look into and call me back. Never called back.

Honored the warranty 100%, great job by assistant service manager Ramy.

I just took my 2019 Mustang GT in for it's 1 year check up. Everyone at the dealer was pleasant, and the car is driving great. Ramy helped set everything up, and Derrek was awesome in closing things. I ordered a staggered Nitto tire set up, and they recieved the tires in a timely fashion and at a competitive price. My first experience is sure to lead to a second one.

Tom Noon is the best service representative.Everything was done that I requested and the car was returned in tiptop shape

The service staff were very friendly

Great service, Tom Noone is my service advisor and he is wonderful! He never suggests more than is needed. I feel comfortable that when I go there I’ll get the service I asked for done correctly and not have hundreds of dollars worth of unneeded services.

Ramy did great job , very professional He called me to make the appointment And took care of everything from there I recommend your dealer to anyone

Very fast and courteous service. Kept their commitments.

Sold my vehicle to Auto Nation Ford and the service and experience was quick, easy and Outstanding!

Very friendly service and on time work done Did a good job!!!

Traded my car on 2/17/2020 for a CERTIFIED 2017 Ford Explorer. Was told that I have 250 miles and 5 days return policy and that I can take it to a mechanic to check it out for issues. When I was at the dealer, I noticed a chip in the front windshield. I was told it will be taken care of. I will get a call to get it fixed. Drove home and the next day I noticed 2 more issues. 1. Front Passenger tire has a cut and a 1/3" chunk missing. 2. Battery is leaking. Called my sales person and reported that. I was asked to send pictures and was told that Pete will call me right back, waited 2 days. No call, called again, left message, no call. Again 2 days. Left message. Again no call. Called the sales person, and he said that the dealership manager will call me. NO CALL. This is unacceptable. This is how they sell CPO cars? This is how to treat customers? No call back after 28 days. I chose this car because I trusted Autonation. Not anymore. Paid more for this car than private party and didn't check it thoroughly because I trusted a large dealership network will not sell cars wish issues like that. Not certified cars for sure. Disappointing buyer.

All phases are excellent ,,they were courteous and quick with the car repair

I was in a bit of a hurry and Josh did his job and got me in and out. A part had to be ordered which necessitated another trip and that went quickly as well.

Jesse always gives me good service. It took a couple of trips for a particularly difficult problem, but the technicians finally figured it out.

Tom the service person was great. This is our go to Ford place for our Fusion❤️ Thank you. All's well that ends well. WS 😊

I have a very good experience with the professional service from Joseph Mistrih and his financial manager. I would recommend this dealership for everybody. Specially Joseph. He?s taking his time to answer all of my questions he have a Patient to look up on the Internet the answer and he never made up an answer without knowing that it?s the right one

Bought my truck at Torrance facility and that was a 4 hour adventure that I wouldn't recommend. I agreed on the price within a half hour of my arrival and sat there for 4 more hours for no explainable reason. From the purchase, they gave me 7 free oil changes and several detailed washes. Each time I went for the oil changes, they kept me there way longer than they told me. The last time, they told me they were slow, then took 30 minutes longer. I was frustrated but then they said they would wash the car quickly for me. After an hour, I asked the guy where the xxxx my car was. I followed the guy without him knowing to where my car was. The car was still covered in soap, and he told me it was just about done. They drive the car around 10 minutes later and it's dripping wet. I looked at the guy and said "are you serious?" He said he dried it himself, but the car was wet all over. I told him to look at the car and tell me with a straight face that it was dry. He nodded that he thought it was acceptable. This has happened more than once. I tell a manager to come out and look at the car and tell me if he thought this was dry. He apologized and then gave me a blank stare like he could give a xxxx. He then offered me a free detail wash. I told him you can't even master a basic car wash why would I want to have it detailed here? I still have 3 more free washes, oil changes and an extra detail job and I'm walking away from the free stuff and taking my truck to Firestone where they give a xxxx about the customer and do what they say they're going to do. Can't stand this place.

Called about an 2006 F350 and talked to a gentleman named Roy. He and the finance team did everything possible so I can go home with that truck.

Welcoming when I first arrived which was nice by the service advisor, Jesse! The servicing time I was given was done as expected and had my car washed which was a pleasant surprise. Jesse was very nice and personable. Great customer service. Happy with my first servicing appointment :)

Dropped my car off Thursday. The service advisor( Mike) I was assigned too was not there at the time assigned. Never got a call from him Thursday,Friday, or Saturday . Note I left messages twice. Monday I had to call the supervisor to see what was up with my car. He called back later and told me it hasn’t been looked at yet but will be. Two hours later he calls n says nothings wrong come pick it up.. I receive a email later on thanking me for bringing in my 1986 Ford Focus from the supervisor. First of all the car I brought in was a 2014 focus. Second of all I had to pay $130 for a oil change and the car still runs horrible and has the same issues

called for a same day appointment, and was scheduled immediately.

Joseph, our sales rep made it seamless to return my old lease and set me up with a new one. He was polite and professional and patiently answered all my questions!!

Tom Noone is an outstanding service advisor and the folks in the shop do first class work.

Always very good. I work with Tom No-one, and he is top notch. I'm a Ford customer, and have used AutoNation since I moved to the South Bay.

Tom Noon in the service dept. was great. People are always friendly

The recall work was done faster than I expected. Everything was explained to me to my satisfaction.

It?s the 3rd new truck I have purched at the Torrance Autonation, the people I have to deal with have always been great at providing good service

Jesse Cisneros provides consistent excellent service.

A FRIENDLY ATTITUDE AND GOOD MANNERS.

Car was ready within time frame given, delivered clean. Had an area for me to work on computer.

I have purchased many new vehicles in my lifetime. I do not like sitting at the dealer and having 5 sales people with varying degrees of “closing” abilities grind me to submission until I purchase their vehicle. I did my homework on price and desired vehicle, went to the dealer and drove it. I had a very helpful and knowledgeable young man called Leo who answered my questions and informed me about the different models. Jennifer (original contact) filled in the gap with availability knowledge and basic pice. When I decided what I wanted, Eric (sales manager) told me the price. I was gassed with what incentives were available! I made an even lower offer and was accepted. No hassle deal! Then came the finance manager, the youngest I have seen in that position. Abanoub shared about his young family and he was impressive. All in all, a v Stress free, pressure free buying experience. I would highly recommend them.

This place is TOP NOTCH! We bought 2 cars here! All repairs done here as well as all of my husbands works cars ( which are Fords)...And we are ALWAYS happy with thw work, which is timely and done perfectly. Thank You Jesse, who is our point of contact is very professional and courteous.

Very considerate, thoughtful and helpful with the service.

Big shoutout to Ramy for great customer service and making sure that my vehicle is always up to date with its servicing.

Terrible, AutoNation Ford Torrance charged me 1393$ for 3.5 hours work. I am canceling my Platinum coverage and non coming again

Worst customer service., and the worst knowledge of their own vehicles. I like my ford van but will never give this place any more business. Terribly disappointed.

My experience was amazing. Everyone was helpful and did an excellent job keeping me informed about the progress of my vehicle.

Joshua my advisor listened to my concerns and their team checked it all out and found out what the problems were. I will definitely come back.

muy eficientes.y rapidos no se tardan nada. excelente servicio.

Great service but prices for repairs are a bit high.

The visit went smoothly just as it should and always has at this dealership.

Terrible dealership, I would never buy from an autonation again and I work in the in car industry. This dealership is extremely bad.

Great service. Jesus took good care of me immediately as soon I drove to the service lot. After I told him the problem on my car, his knowledge to resolve the problem was impressive. Overall great service. I m

They were very friendly and courteous and knowledgeable and prompt about fixing my vehicle!

Joseph Mistrih was fantastic. He helped me find the right vehicle for our family. He made the whole process smooth and easy and really went above and beyond. Been coming here for years now. Highly recommend this dealership.

This was by far the best experience I have had purchasing a vehicle!! from the sales department to finance. No ridiculous haggling, just straight up good customer service !!!

Jesus Scenaros represents AutoNation well. Never have to worry. Just drop in, eat free popcorn, drink great coffee, and let AutoNation do the rest. Awesome service.

Went it because I was getting recall notices, which turn out to be false. What a waste of time spent there, had to rent a van. The service is why I will never have any work done in my van.

I was extremely happy with the service I received especially from my last visit....

We bought our car from AutoNation a year ago and just brought it in for its first service. The guys there are really nice, friendly and did a great job checking the car over (and cleaning it, thank you!), plus it's a perfectly fine place to sit and wait too. All in all, a fab garage to go to!

1 star for service, they will try to steal your money if you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...later they will still charge you again, and they do not care what you paid for in beginning... i will NOT recommend you service in this dealer. they are robbers.... 1 star only...they are gangster and robber

did a good job, maybe could be better at let me know about features

It?s my happy place for my car! Always satisfied everyone is willing to please. Great customer service and friendliness.

I was there to return car and lease new car. I?ve been a customer of NationFord for over 12 years and very happy with this location and working with your fleet and lease manager Joseph.

Rebecca C. was very helpful. I made an appointment, my car was repaired in the time it was originally offered. I am very pleased with the service. Thank you!

The service staff was attentive and very helpful. I was able to get my car in for service immediately and was in and out within an hour.

Service Manager Jesus Cisneros managed our 20K service and additional Detail and Permaplate service activities to our satisfaction. Jesus represents what AutoNation strives for and that is excellence in Customer Service and Satisfaction. Thank you Jesus for being our Service Manager. Your the reason we keep coming back to AutoNation Ford Torrance.

Always a pleasure working with Tom Noon in the service department.

Joseph at Auto Nation Ford in Torrance was professional and easy to work with. Thanks Joseph.

Jasper is a very nice salesman. He?s the type of person I like dealing with. Thank You!

Worth service you can get. they charge you for repairs that under warranty and they tells you wrong information. plus if you checked the price of the parts in any other dealership, you will find it way cheaper. last thing you need to know that Autonation produce their own parts that fit to the car like oil filters and they never mansion it to the customer. you think you got the original part but it is not

Great experience with Joseph Mistrih. Both Joseph and the AutoNation Ford at the Torrance dealership get 5 stars out of 5, I'd give them a 10 out of 10 if I could. Got an new Escape, Joseph went over all the items on the dash board and set up my phone for me. Siri works great when driving. Love the Ford Escape.

Great Customer service from drop off to pick up.

Bought my car last year from this dealer. Roy was great, made it easy ,. No pressure. Car however has had issues form day 1, Sync doesn't work, in and out, brakes squeak, leaks, electronic problems,. Car had no owner manual, no floor mats, missing covers for missing screws interior of vehicle sticking out, had to get a new battery, Real Headache. Service has been pricy and barley adequate. Very negative experience overall with poor quality of vehicle and poor quality of service work. Looking for alternatives for turning in car and starting over.

I bought my new Ford Mustang here! So happy with this new ride. Very respectable 4 cylinder EcoBoost stang. Traded in my 2013 stang. Martin was my salesperson. He took his time showing me the car during the test drive and was just as excited as I was! I appreciated his enthusiasm and customer service. Farooq, the sales manager, was also incredibly nice and personable. I liked seeing the team work between them and also how they explained all the numbers for me. Also, I was a little emotional leaving my 2013 stang, and they both made me feel better with water and also saying how I can make new memories with my new car. It was time for a change though and I?m happy I did. The 4 cylinder drives amazing and more horsepower ;) The whole process was easy going. Also, Ab from finance was pleasant to talk to and the finance process was also easy going as well. I would definitely recommend this dealer.

Service was prompt and efficient. Will continue to depend on them.

The easiest car buying experience ever. Worked the deal online. Came in. Signed and picked up my car. That simple. Not having to spend 8 hrs at the dealership haggling all day is priceless. Definitely buying my next car here.

Tom is a GREAT Service Rep. Always a pleasure to work with him.

My Fusion was recently in for transmission problems for 10 days and apparently they were unable to find a problem but some how managed to put 75 miles on my car which is excessive. Three days after picking up my car the transmission had even more severe problems. A serious lack of communication on status and excessive waiting and getting put on hold three times then dropped when trying to inquire.

I love the no-haggle pricing. The car was exactly what I was looking for. It was in great condition. They made the buying process easy and gave me very fair blue book value for my trade in.

Service Dept provide excellent customer service. Everything was completed on time and as expected.

Be weary if you have a Ford Flex 2013 or similar vehichle with v 6 EcoBoost internal water pump, could cost you 2300 dollars to replace, read all blogs about timing chain driven water pump, What was Ford thinking ?

Worst customer service ever received in over 40 years of driving. Buying the Focus was straightforward enough but have had service problems consistently. Because of its proximity to home, and being under warranty, kept me here for over 7 years. The car is on its third transmission and the AC hasn?t worked correctly for years. They don?t call you with updates as to when your car will be ready, and in general, they are way too casual about their regard for a customer?s time or concerns. Only respond to negative surveys submitted to Ford directly.

Marc was the best! He patiently helped my daughter get into the right car. He helped us figure out what would be best and find a used car with very low mileage, great ratings and within our budget. Although we met him at the Ford store down the street, he was able to pull from the inventory at the Mercedes dealership down the street. We went to the Ford store on our first day of shopping, then visited two other dealerships where the other sales people made us feel like we were unimportant. So we went back to Marc. The other staff were welcoming, and the finance manager was efficient, accurate and personable. The car was in great condition having been thoroughly inspected and detailed. Thank you for a great experience!

We have brought our car in for service the last 5 years, and we still have a rattle in the rear of the car which we have told them about every time we bring it in. They have yet to fix the rattle and when we we bring it in next time we are going to insist that someone ride in the car so they can here the noise.

Where do I start. First I was sold a car that did not match the equipment list I was provided containing the corresponding vin number of the vehicle. When this was discovered I was told it was past my trial period with the car and there was nothing they could do. In the meantime. The computer has stopped responding to commands after a 25 mile trip. I brought it back and they took it to Lexus to try to amend the problem. I was told if it happens again. To bring it back. It has happened again. So I brought it back. When I picked it up from their Ford guy to fix it. There was a scratch on the driver front bumper. And I was told the intermittent problem is just that. My sales man was Roy Leshaw. Who was a friend. Apparently. I was wrong. Thank you for making this the worst and most disappointing car buying of my life. Bringing the car back tomorrow to see what they will do for me. Good luck at this spot. Update! I am here now getting my scratches fixed yet no word on any help with the computer situation. Even a call to the manager Eric Linares didn’t get me anywhere. Seems like no one cares.

I just purchased my Mustang a couple weeks ago.And the price was right. I work with Roy, he was a very easy person to get along with, making the car buying experience almost effortless. Thank you for the great service. Sincerely, Everett Echavez

Quick service call. Got done in less time than they told me! And washed it!

Not quite done with visit, still waiting for answer from manufacturer on in my opinion is a defect in material, as my Edge is only 14 months old and still in the warranty stage.

I love my new F-150, but I will never recommend this dealership to anybody. I was looking for a very specific F-150, and one of those requirements was that it had to have a maximum towing package. Autonation Ford Torrance seemed to have the truck I was looking for. I made it very clear to the Sales Associate (Martin Romero) what my requirements were, and I asked him to make sure all of those requirements were included in the truck BEFORE I drove down there to purchase it. He assured me that it had everything I was looking for. So, we drove 1.5 hours in traffic to Torrance, to purchase the truck. Upon getting there for my appointment, Martin had left for the day. So, I was assisted by Marc LaGreca instead. Marc was a lot of help and informative throughout the entire process – great guy. However, after the test drive, I noticed that the truck did not have the integrated trailer brake, which comes with all trucks that have the maximum towing package. Marc confirmed that the truck did not have the max. towing package. It was at that time that I realized I had wasted my time and went home. The next day, Marc called me to explain that there were a few differences between a regular towing package and maximum towing package – it basically came down to the bumper and the integrated trailer brake. I had been looking for quite some time, so I knew how difficult it was to find this type of truck (3.5 Liter Ecoboost, Supercab, 4x4, etc). So, I decided to go for it. I asked Marc to ask his GM if they would include the installation of the trailer brake into the deal ($500 value). The answer I got was “not a chance”. He said that he was already losing money on the truck because it was such a great deal. I accepted his position and asked if I can place it on hold until the weekend so it would be easier for me to get down there. He then added that I would NOT be able to use Autonation’s “Hold” feature to place this truck on hold. He decided that effective immediately he would not be doing that for any 2018 trucks, and that they were now first come, first served. My wife also called the GM attempting to make the same request, and he was EXTREMELY rude and condescending to my wife. There was really no rational reason for putting the truck on hold, and moreover, there was NO EXCUSE for the way he spoke to my wife. Nonetheless, nobody purchased the truck before us and we met Marc extra early (before the dealership opened) on that Saturday to sign and pay for the truck. Because of the strict deadline they gave me, I had to pay additional delivery fees to make sure that Autonation got their check on time – this purchase took place on 5/4/19. On 5/23/19, I start to get calls, emails and texts from Autonation Ford Torrance, telling me to call back ASAP. I was out of town and had bad cell service, so I figured I would call them when I returned home. Suddenly, I get a text from Marc letting me know that both my checks (deposit check and check from bank), WERE BOTH ACCIDENTLY SHREDDED, and if I would be so kind as to RESEND THE CHECKS. I explained to Marc that I had paid additional postage fees just to get the checks there in time to meet the deadline that the GM gave me. Marc assured me that Autonation would reimburse me for any fees (which included the fee for the stop payment on the check they shredded). The fees were only about $20 for that, but to this day (7/10/19) I have not yet received that promised check from Autonation Ford Torrance. In fact, the reason I took so long to write this was because I was giving them at least 30 days to send the check, just to be sure I was not getting it. It’s not the amount owed that bothers me, it is the fact that they gave me their word that I would receive a check, and never did. I am very big on loyalty, trust and respect, and unfortunately, this dealership FAILED all three of those categories.

Great customer service. Working with Roy was awesome. I run a non profit and he made this a truly great experience. Paperwork was ready when I got there and I was able to get done quickly.

I sold myself this car. On the test drive the salesman didn't have a word to say about it. Thankfully I had test-driven other models and done research on my own. The paint on the wheel had been stripped off. I asked the salesman if there was anything he could do about it. He said, "It is what it is." I asked him twice more - this car did not look like this when it came to the dealership. Either the paint had come off in the last couple weeks while the car was at the dealership or they photoshopped the pictures posted online where all the paint on the wheel was intact. He said they were definitely not photoshopped and then he went to find a manager. The manager, Pete, was very nice and they both told me they'd take care of it for me. They did NOT say at the time I would have to come back another day for that service. I live over 100 miles away I would have never agreed to that! Only as they gave me the keys to walk out the door did I realize the wheel paint had not been addressed. It was at that point the salesman told me I would have to make another 100 mile trip to the dealership. They also did not wash the car like they promised to do while the paperwork was being processed. If it was washed, they did a terrible job. It was covered in a thin layer of dirt and multiple smudges. I also learned as I walked out the door that I would have to stop and fill up the tank. They let me drive away in a car with NO gas in it. The gas light was on. Then after filling up, I got back in the car and noticed the keyless entry light was on (not detecting the battery in the remote). It was not on in the test drive or when I drove away but it appears on my dash almost all the time now. I'll have to replace the batteries in both remotes. I chose to buy a car from Autonation because of the great experiences I've had at other dealerships in the past. I could have gotten a better deal from a private party but I trusted the brand of Autonation. I did not expect to walk away with this to-do list: - fill up tank of gas - car wash - two new key batteries - strip and repaint the wheels I will be taking care of the wheels myself. I would rather pay out of pocket for a job well done than spend another minute in this Autonation Ford Torrance dealership. Worst car buying experience of my life. My family and I have bought cars from other Autonation dealerships before and I expected the same service here. On a positive note, the financing portion of the day was the easiest and smoothest part. Thank you, George, for your quick and thorough service. He is the only reason this review gets 2 stars instead of one.

Service Advisor Rebecca Claxton did an amazing job negotiating the demands of Ford Corporate, Her Service Manager and my customer needs. I have had less than stellar service in the past. She single handedly changed my impression of Ford Autonation Torrance.

Looking for something new. Come see Olajuwon “O” Lawson.

My service adviser Tom is excellent. He listens to what I have to say.

Service appears to be adequate. Cover plate for diagnostic connector was found to be missing after vehicle was returned to owner. No mention of missing cover plate was made to owner at time of pickup. On an earlier service (55K miles) where the battery cable had to be replaced, owner found other missing parts (rubber boot missing from wire harness at starter motor).

From the initial phone call to the dealer & the final step out the door, this was a great experience. Professional Sales Rep, Olajuwon Lawson was the untypical car salesman, Eric Lenares, Sales Mgr. was easy to work with. Both made the experience smooth & gave us the feeling they would perform the post sales follow up we requested. We recommend anyone interested in buying a car to call this dealership & ask for Olajuwon, you will be happy you did.

They didn?t play games with me like Southbay Ford did so they made my decision real easy. I hate buying cars for that reason so this was a nice change.

Great experience. Online setup for the service. Came, checked in and came back when it was ready. Rebecca was my rep and took care of me. Thank you Rebecca!!

Mr Joseph Mistrif from the leasing department makes easy the way to get your new Ford car. He take care of the details and you walk away whit the best deal possible. I am very happy whit the service of Ford Torrance

Brought my Wife’s Flex in for service early Friday morning for an oil change with Jesse. Always a warm greeting, and the service was done quickly, with regular updates from Jesse. Got to look at some of the new stock as well! Thanks Guys!

Enjoyed my visit. I was met and assigned a advisor. Work was fine in a reasonable time. I met with Joe to discuss next car options. It was very productive and informative.

Mike and the woman he was training were very helpful. Greeted and assisted right away. They went above and beyond in taking care of my car, checking it thoroughly as well as any warranty issues that needed to be taken care of. My car ended up needing more work. They handled the rental for me and everything. It was easy and worry free. Best experience at any Ford dealership by far. Go see Mike! I wont go anywhere else! Thank you Mike and Ford.

This was the WORST car buying experience I've ever had. I arrived at this location with my own financing to purchase a used car. Let's just say I will NEVER recommend this dealership to anyone. Completely unorganized, no sense of urgency, and terrible with keeping their word on how long service will take. I'd go into more detail, but I'm honestly exhausted. It seemed like after they got my check, I was left high and dry with any additional request I may have had. Couldn't even get a call from the GM as a courtesy. Don't ask me to call in to contact him, because I'm sure I've made over 30 calls to this place. I'm sure the used car sales team knows me by name at this point. I should be contacted. Even if it was just to say you couldn't help me. SOMETHING. It's called customer service.

my new explorer (7500 miles) started having major engine issues. Turned it into Torrance Ford location to be fixed. I was given a rental 2 days later and the repair took over a week to find the solution which I was told was a faulty sensor. Car is repaired not but it did take about 9 days at the shop. Overall so so review since feedback on status was tough at times where I would not get a returned call for a few days at a time unless I called around and pushed for answers. Only suggestion I would make for improvements is to have better feedback during the repair even if its a end of day update vs. no news for multiple days.

i have been going to AutoNation Ford in Torrance for over 15 years. sales and service have always been great!! highly recommended!!

best folks ever!!!!!!! Yonni our sales person the best we want to adopt him. Buy American and go to Ford AutoNation in Torrance.

The overall experience was excellent. Our salesman took extra time to explain all the details of the car. Financing was very easy.

Great service, very fast.

They were really friendly and fast. I had to get my airbag fixed from a recall and it to took only an hour. They have a comfortable waiting room and big screen TV’s👍🏾

Jesse is a great service advisor. All I can say is I won’t buy another Ford. This car has been a lemon

Rex the service adviser gave us a great service and I will recommend him to any one that comes here. Rex would recommend things we need and he was very friendly and would always have a good greeting when we see him.

Warning: As a lifelong resident of Torrance California, I would not recommend leasing or purchasing a forward from Torrance Ford auto nation. I’ve had all the problems with the service department at Ford. My last experience was defective tires were not replaced appropriately. The tires were balding and the radios were showing with very minimal miles on my tires. The service technician said these tires were defective. The service manager of laughed at me and said I can pay for 100% of the repair 100% of taxes and 70% of the defective tires in order to get these tires changed out. I believe when there’s a defectivePart purchased or leased the seller should change it out or replace it at no charge. It is already a hassle for the consumers to go through this process, why do they need to have more pain and paying for their defect. I like Fords, However I would not recommend buying or leasing a forward from Torrance for ever in my lifetime. I’m sure the general manager of Ford would not be happy with their service manager and his performance. Good luck in the future.

The service experience is one of the best I have had. They completed the work in a professional manner and my truck was done on time. Those are the things are important to me.

I was very impressed with the service writer and on time performance of the service. I recommend this dealership to anyone needing there vehicle serviced. Jesus,Thank you very much.

It was fine, just like always. I find the building a bit of a maze but am learning.

As usual, my experience with the service department in general, and my service advisor Tom Noone were excellent!!! My recent new truck purchase arranged with Ron Smith was exceptional. We ordered our new truck, and Ron was well informed at every step. We always felt comfortable and very informed. We thank all the staff at Auto Nation Ford

My local Lincoln dealer never called me back. After 3 attempts, I gave up on them. So I went to AutoNation and although they are only a "Ford" dealer, they were willing and able to service my car -- including the airbag recall. I feel like I received Lincoln quality service ... they have a shuttle that took me home, and when I picked up my car it had not only been washed, they vacuumed the front carpets.

All of your staff members are knowledgeable and courteous.

so far i like my car the service was great, the sell person and financial guys helped me.

Was closing on a deal to have a vehicle transferred from an autonation from out of state we came to an agreement on my trade in and I was called to come sign the paperwork...I show up to the dealer to be told they couldn't get the vehicle because of some policy which was untrue..Total waste of time carmax makes the out of state transfers more clear and transparent autonation doesn't stand behind the cars they sell...The store manager called me after to say they didn't know what kind of shape the vehicle could be in and didn't want to take the risk of transferring it here and something turns out to be wrong its understandable in a business sense but not in a customer service sense makes me really think about the vehicles they offer

Had low tire went in with no appointment was taken in immediately problem found nail used warranty to get new tire no charge also got alignment washed car Michael was very professional and out in two hours . Great experience

Roy Leshaw was good, but I have serious concerns about the Finance Department. I was very clear from the start that I was going to finance the vehicle that I purchased through my bank, yet they ran my credit through at least 4 other financial institutions without letting me know. Isn’t that why it’s called an option contract? If you don’t receive a check, then you finance through your default lender on the contract. When I received my license plate and registration from the DMV recently, the Finance Department entered the wrong lien holder (one of the institutions that they ran my credit through) and have yet to respond to mine, or Roy's, email to work towards getting this corrected to my bank. My bank said that regarding all of the inquiries on my credit report that someone from their Finance Department can go in and remove them. No one responds to my request to speak to them on the phone about this. Extremely disappointed and dissatisfied, and my issues are still not resolved or being addressed.

Martin Romero our Sales Associate, was well prepared before we walked in to see him. The car we inquired about was ready for me and that was a huge deal for me. As other dealers tried to show me something we didn?t want. Martin was well versed on all the features the car came with. The most important aspect was that Martin made my wife and I feel welcomed and felt a genuine connection. The whole process felt good, he was not pushy nor condescending like other dealers. At the end of the day, We?re happy with our purchase and the service that was provided.

Update: still the worst service advisor, follow up, and repair work I’ve ever experienced. Unfortunately had to return to dealership to perform recall service work on the prior transmission work they had performed for third time! Still no word, day two, from service advisor, whom I had to call yesterday evening for an update. He was clueless, but did offer to check and get back to me. How kind of him! But no word today from him or the service manager. Hate this place. Guess I’ll need to sell this Focus now and never buy a Ford again. Ever. The worst customer service I’ve ever experienced at a dealership. Dropped my car off on a Friday and wasn’t told it was ready until several texts with service writer. Terrible follow up. Will not return.

Great service, they took the time to explain what was being done on my recall and I never felt rushed!

I went to the service department to change my engine oil and regular checkup for my car (around 2 weeks ago). Since I bought my car, I always went to ford dealership to well maintain my car, and I have never regretted the services each dealership provided. Actually, I am not complain about how auto nation fixed my car, but the customer service. My advisor never contacted me even my car was fixed ( I brought my car twice) - first time, changed engine oil and four tires, and aliments with basic checkup services for my car. Even though my car was ready, my advisor never called me. I just thought that he was busy. I went to cashier and paid the service fee. I checked the receipt. Usually at the end of the receipt, there is an inspection paper, but it was nothing there. I was little angry about the service but I just came back home. around 5 days later ( drove less than 100 miles), in the morning, I was going to drive, but I found engine light was on. I was little mad since I brought my car 5 days ago and the official ford dealer mechanics checked it. By the way, I brought my car again. The same advisor helped me. He told me that they would check my car throughly and would call me to update the status of my car. I had been waiting waiting. He never reached out to me so I called to service department and left a message (in order to do that I had to call several times, when I first time call , I could not reach out to the advisor so I left a message through service department phone operator). after around 2 hours, I called back, and left a message through sales department. finally the advisor called me and said oh one of your sensor was broken so they were going to repair. but everything would be under warranty. He mentioned that my car would be ready tomorrow at 2 pm. Next day, I waited waited. again. no phone call. so I made several phone calls. no one picks up. Finally someone picked up and helped me to connect with my advisor. He suddenly told me that my car was not under warranty so I had to pay about 700 dollars but since he made a mistake, he would make me to pay only 350 dollars half. but in general, who wants to fix the sensor if the sensor does not really affect the driving conditions right now?. I already spend more than 1000 dollar per month and because of the sensor I spent another 350. I could have changed later when I changed my engine oil. but since they already changed the part, so I said its alright. I will go now and pick up my car. when I went there, I realized that he did not attach the inspection paper again ( I mentioned twice but he completely didn't do that). he told me he would send me tomorrow morning ( he said that sending my inspection paper through my email would be his priority) but he did not send me until I contacted him through service department. when I reached out to him, he told me that he forgot my email address. It does not Make any sense. and I am so mad that the phone operator in the service depart. today when I tried to reach out to service manager there to complain about the service. she told me that she would help me but she did not really give my message to the service manager. I know this review is really long, but I am really tired of their poor services. and later when I bring my car again ( I never want the same advisor)

Everything went smooth and nicely! I had a great experience!