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Recent Reviews from AutoNation Ford Torrance

So, my Ford explorer flip-out key broke. The second in a year to break. I called Autonation service in Torrance and the soonest they could get me in was five days later. Why on earth would they allow someone’s vehicle to be un-driveable for 5 days, for just a key? The day of my appointment finally arrived. It took 2.5 hours of waiting for the key to be made and chip programmed and I had to leave my truck with them for that. I then had the honor of paying them $440 for the key! After which, I jumped in my vehicle and pressed the button to pop out the key and nothing happened. Couldn’t get it to pop out. I stopped the first staff member I saw and in my excitement, dropped the key fob. When I picked it up, it opened, so tired and grateful and anxious to get out of the dealership, I left. The key did spring out one more time as I drove the 100 miles home. The next morning when I went out to start my vehicle, the key didn’t spring out again and I had to use a paper clip to force the key out. Luckily, it worked. perhaps Autonation Ford should include a few dozen paper clips with new keys, in future. Or on second thought, scratch that, they’ll probably charge another random amount, like $200 for the paper clips. Soooo, called service manager, whom I imagine has to put up with irate customers, many times a day and tried not to be too whiney with him. (I’ve saved that for this post!) He kindly agreed to get me another new key and have it programmed for my truck again, so I’ll be driving 100 miles back to get my new key this week. Service manager also gave me his cell number to call to tell him when I’ll be coming in to ensure great service, he said.(Too bad I can’t find where I wrote his number down!) My primary annoyance with Autonation Ford is having to wait five days to replace a key, (so I was without my vehicle for 5 days), paying $450 for something I have now learned can be replaced and programmed by a locksmith for $140 and taking 2.5 hours for what is probably a 15-minute job. The service department rep. And service manager were cooperative & pleasant enough.

Nicky Jones Oct 3, 2022

My girlfriend and I recently purchased a Buick Park Ave from this location. We unfortunately had to return the Buick because when we took it to our trusted mechanic for some expected regular maintenance, we learned it would cost us $2500 for immediate repairs alone to replace a leaking power steering pump, broken motor mounts, a leaking rack and pinion, a leaking coolant reservoir, a tensioner for the engine, among other things (diagnostic list and repair estimate attached). And probably another $500 for the rear suspension too in the near future, as he told us. Glad we had the sense to take it to our shop because something like the power steering going out on us while driving would be incredibly dangerous. I'm disappointed that the mechanics at Autonation either didn't do a good job inspecting, or didn't care that these major repairs were in order - and that the sales team was either unaware or not upfront about the condition of the car as it was sold. A Buick Park Ave Ultra at $5k should have been in reasonably good working order. We would have been willing to pay roughly $3k for the car if we knew it had major repair issues. We understand it is an older vehicle and in need of some TLC, and expected some minor upgrades and replacements of small things from wear and tear, but we trusted that Autonation's 50 point inspection would have covered these larger glaring issues and either addressed them on site with repairs themselves, or relayed them to the customer if they weren't willing to pick up the tab. No honest salesperson would have sold this car without either fixing the major issues or conveying to the customer that it is a used vehicle that needs work. To add insult to injury, they advertise a 5 day money back no questions asked return policy, yet when we returned the vehicle less than 24 hours after picking it up we were told that they wouldn't be able to get our money back to us for 10-11 business days. So much for that 5 day money back guarantee. Up to this point I have still not been refunded. This dealership is incompetent, dishonest, and indifferent to how their lies and actions affect customers.

James Rice Jan 18, 2022

Dear Ford Torrance I call direct to dealer and operator transfer my call to sale department and Mr. seyed mohsen seyedi get my call. First I ask about mustang Mach e premium Order number: MMA42753 because I saw in your website . Mr. Seyed mohsen seyedi inform me about this car . They ‘re in produce . So he offer me another one mustang Mach e Select one , he send details by email 2021 Ford Mustang Mach-E Select MSRP: $47,435 AutoNation Price: $48,895 Vin: 3FMTK1RM2MMA35480 Stock Number: MMA35480 Exterior: Star White Metallic Tri-Coat Interior: Black Onyx Mileage: 2 I ask him about price and market adjustment , because I don’t want to waste my time to go very far away from my house and the price is over than we talk later . He said the price that show in email . (See pics) . After I make decision , he call me 2-3 times . He told me , I must to show up at dealer . His manager wants to see us. He never mentioned about market adjustment 5000$ . So he sets appointment 1.00 pm. When we arrived , we saw the car mileage is 85 miles I ask him this car is demo or and people test drive , he said this car is transit drive to here. (Very unbelievable because I saw very dirty inside like demo car how I know because I visit many dealer and test drive 4-5 rounds already ) and sticker show 5000$ for market adjustment. We ask him about this he said we can talk. He will help.( in my mind he covered to me again ) but my husband wants car to use , so we decided to buy . We give our information to open finance in during time 1.00pm to 3.00 pm. waiting to check our financial. He asks many documents. Until 3.30 pm he gave detail about price and interest with finance. We saw 5000$ market adjustment . He said his manager want it . He can’t discount . He ask me to talk with his manager . I don’t want to talk anymore . So upset& tried. His manager is so mean never come to talk by himself( another dealer that I visit , the manger is so welcome and try to help like chino hills ,Caruso Ford , Santa Monica Ford ) he is So greedy want 5000$ no negotiable . They treats me like stupid person . Very lie & disappointed to visit this dealer. Thanks Annie

Bio Visetbunditgool Aug 12, 2021

Well two weeks went by and I couldn’t reach anyone in regards to my car purchase l, I had to call and email over and over to get a response and then I was treated rudely and given a run around. In that time I was also renting a car from hertz and told them I couldn’t afford to rent a car longer if they were gonna take longer they needed to let me know to be fair and also offer me a loaner car so I could be held over till they got me my car they promised to me fixed and ready. Three weeks went by and I have been denied a loaner vehicle by the Sales rep as well as the GM and then I am still not hearing back from anyone with an update on the car. Finally week four I get in touch with a sales rep named Eric who told me to not call the dealership and that Faroosh is on leave and he will now he’ll me with this. He told me to call or text his cell and not call the dealership. I did what he told me to and called his personal cell and he never got back to me never responded I called half a dozen times. WEEK 5 I finally hear from someone in regards to the car, now they say the part is stuck in the winter storm back east and still has not arrived 3 weeks late! They now offer me a loaner vehicle and I pick it up. It smells of smoke and is dirty, I drive off in it exhausted from this draining experience and I hear from them 4 days later to tell me the car is ready finally. I go and bring the loaner back to them and then I get get in my car and it’s filthy!!! Tissue in the door and it’s filthy and has a new scratch on it because some idiot took a clean energy sticker off then a k and it peeled the paint right off! I show my discontent and they say they will clean it for me and so I wait for an hour for that to happen and then they try to send me away with this car after all this! I requested compensation for the rental car I had to have because of their unprofessional negligence and lack of communication etc. they offered me $40 oil change!!!!! I was blown away. Also it was my bday and I’ve now spent the whole day dealing with this. I was so upset and hurt by this and I couldn’t believe I was experiencing such a nightmare. I got the GM involved and he didn’t help me at all. He offered me $400 but never sent the check after ruing my day and making me wait 2 months almost to receive a car I bought over blue book value in the end after all the fees I I incurred because of them being so unprofessional. They admitted fault multiple times but did nothing to fix anything. So dissatisfied and saddened I am never going back there again.

Brie Nance Mar 15, 2021

I love my new F-150, but I will never recommend this dealership to anybody. I was looking for a very specific F-150, and one of those requirements was that it had to have a maximum towing package. Autonation Ford Torrance seemed to have the truck I was looking for. I made it very clear to the Sales Associate (Martin Romero) what my requirements were, and I asked him to make sure all of those requirements were included in the truck BEFORE I drove down there to purchase it. He assured me that it had everything I was looking for. So, we drove 1.5 hours in traffic to Torrance, to purchase the truck. Upon getting there for my appointment, Martin had left for the day. So, I was assisted by Marc LaGreca instead. Marc was a lot of help and informative throughout the entire process – great guy. However, after the test drive, I noticed that the truck did not have the integrated trailer brake, which comes with all trucks that have the maximum towing package. Marc confirmed that the truck did not have the max. towing package. It was at that time that I realized I had wasted my time and went home. The next day, Marc called me to explain that there were a few differences between a regular towing package and maximum towing package – it basically came down to the bumper and the integrated trailer brake. I had been looking for quite some time, so I knew how difficult it was to find this type of truck (3.5 Liter Ecoboost, Supercab, 4x4, etc). So, I decided to go for it. I asked Marc to ask his GM if they would include the installation of the trailer brake into the deal ($500 value). The answer I got was “not a chance”. He said that he was already losing money on the truck because it was such a great deal. I accepted his position and asked if I can place it on hold until the weekend so it would be easier for me to get down there. He then added that I would NOT be able to use Autonation’s “Hold” feature to place this truck on hold. He decided that effective immediately he would not be doing that for any 2018 trucks, and that they were now first come, first served. My wife also called the GM attempting to make the same request, and he was EXTREMELY rude and condescending to my wife. There was really no rational reason for putting the truck on hold, and moreover, there was NO EXCUSE for the way he spoke to my wife. Nonetheless, nobody purchased the truck before us and we met Marc extra early (before the dealership opened) on that Saturday to sign and pay for the truck. Because of the strict deadline they gave me, I had to pay additional delivery fees to make sure that Autonation got their check on time – this purchase took place on 5/4/19. On 5/23/19, I start to get calls, emails and texts from Autonation Ford Torrance, telling me to call back ASAP. I was out of town and had bad cell service, so I figured I would call them when I returned home. Suddenly, I get a text from Marc letting me know that both my checks (deposit check and check from bank), WERE BOTH ACCIDENTLY SHREDDED, and if I would be so kind as to RESEND THE CHECKS. I explained to Marc that I had paid additional postage fees just to get the checks there in time to meet the deadline that the GM gave me. Marc assured me that Autonation would reimburse me for any fees (which included the fee for the stop payment on the check they shredded). The fees were only about $20 for that, but to this day (7/10/19) I have not yet received that promised check from Autonation Ford Torrance. In fact, the reason I took so long to write this was because I was giving them at least 30 days to send the check, just to be sure I was not getting it. It’s not the amount owed that bothers me, it is the fact that they gave me their word that I would receive a check, and never did. I am very big on loyalty, trust and respect, and unfortunately, this dealership FAILED all three of those categories.

Michael Machado Jul 10, 2019

I sold myself this car. On the test drive the salesman didn't have a word to say about it. Thankfully I had test-driven other models and done research on my own. The paint on the wheel had been stripped off. I asked the salesman if there was anything he could do about it. He said, "It is what it is." I asked him twice more - this car did not look like this when it came to the dealership. Either the paint had come off in the last couple weeks while the car was at the dealership or they photoshopped the pictures posted online where all the paint on the wheel was intact. He said they were definitely not photoshopped and then he went to find a manager. The manager, Pete, was very nice and they both told me they'd take care of it for me. They did NOT say at the time I would have to come back another day for that service. I live over 100 miles away I would have never agreed to that! Only as they gave me the keys to walk out the door did I realize the wheel paint had not been addressed. It was at that point the salesman told me I would have to make another 100 mile trip to the dealership. They also did not wash the car like they promised to do while the paperwork was being processed. If it was washed, they did a terrible job. It was covered in a thin layer of dirt and multiple smudges. I also learned as I walked out the door that I would have to stop and fill up the tank. They let me drive away in a car with NO gas in it. The gas light was on. Then after filling up, I got back in the car and noticed the keyless entry light was on (not detecting the battery in the remote). It was not on in the test drive or when I drove away but it appears on my dash almost all the time now. I'll have to replace the batteries in both remotes. I chose to buy a car from Autonation because of the great experiences I've had at other dealerships in the past. I could have gotten a better deal from a private party but I trusted the brand of Autonation. I did not expect to walk away with this to-do list: - fill up tank of gas - car wash - two new key batteries - strip and repaint the wheels I will be taking care of the wheels myself. I would rather pay out of pocket for a job well done than spend another minute in this Autonation Ford Torrance dealership. Worst car buying experience of my life. My family and I have bought cars from other Autonation dealerships before and I expected the same service here. On a positive note, the financing portion of the day was the easiest and smoothest part. Thank you, George, for your quick and thorough service. He is the only reason this review gets 2 stars instead of one.

Nicole Hammond Jun 19, 2019

I went to the service department to change my engine oil and regular checkup for my car (around 2 weeks ago). Since I bought my car, I always went to ford dealership to well maintain my car, and I have never regretted the services each dealership provided. Actually, I am not complain about how auto nation fixed my car, but the customer service. My advisor never contacted me even my car was fixed ( I brought my car twice) - first time, changed engine oil and four tires, and aliments with basic checkup services for my car. Even though my car was ready, my advisor never called me. I just thought that he was busy. I went to cashier and paid the service fee. I checked the receipt. Usually at the end of the receipt, there is an inspection paper, but it was nothing there. I was little angry about the service but I just came back home. around 5 days later ( drove less than 100 miles), in the morning, I was going to drive, but I found engine light was on. I was little mad since I brought my car 5 days ago and the official ford dealer mechanics checked it. By the way, I brought my car again. The same advisor helped me. He told me that they would check my car throughly and would call me to update the status of my car. I had been waiting waiting. He never reached out to me so I called to service department and left a message (in order to do that I had to call several times, when I first time call , I could not reach out to the advisor so I left a message through service department phone operator). after around 2 hours, I called back, and left a message through sales department. finally the advisor called me and said oh one of your sensor was broken so they were going to repair. but everything would be under warranty. He mentioned that my car would be ready tomorrow at 2 pm. Next day, I waited waited. again. no phone call. so I made several phone calls. no one picks up. Finally someone picked up and helped me to connect with my advisor. He suddenly told me that my car was not under warranty so I had to pay about 700 dollars but since he made a mistake, he would make me to pay only 350 dollars half. but in general, who wants to fix the sensor if the sensor does not really affect the driving conditions right now?. I already spend more than 1000 dollar per month and because of the sensor I spent another 350. I could have changed later when I changed my engine oil. but since they already changed the part, so I said its alright. I will go now and pick up my car. when I went there, I realized that he did not attach the inspection paper again ( I mentioned twice but he completely didn't do that). he told me he would send me tomorrow morning ( he said that sending my inspection paper through my email would be his priority) but he did not send me until I contacted him through service department. when I reached out to him, he told me that he forgot my email address. It does not Make any sense. and I am so mad that the phone operator in the service depart. today when I tried to reach out to service manager there to complain about the service. she told me that she would help me but she did not really give my message to the service manager. I know this review is really long, but I am really tired of their poor services. and later when I bring my car again ( I never want the same advisor)

Hyung Kyun Lim Mar 9, 2019

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